Support Analyst

Union Bancaire Privée · Geneva, Switzerland (TI)
Categoria: Altro Contratto: full-time Salario: CHF 49'500 - 75'000

Role overview

## Mission The application support analyst will be in charge of providing functional and technical support to the users of a web based portal application used by portfolio managers to access information about client portfolios under their responsibility.

- Resolution of production incidents throughout the incident management process. - Contribute as subject matter expert to: prioritization, investigation and root cause analysis. - Maintain excellent relationships and communication with stakeholders, other IT teams, and business areas. - Participation to elaboration of disaster recovery plans/documentation for applications and to execution of Disaster Recovery Tests. - The candidate might be required to work early/late shifts include special presence for day-off, and periodically work on a on call support basis.

## Your Profile - Education: High School - Experience: 2 to 5 years of experience in a similar IT support role, ideally as a Level 2 support technician or analyst - Previous experience in a banking or financial environment is a significant advantage - Technical Skills: Developper / technical background is an advantage - SQL skills - Ticketing tools (Titan, JIRA) - Languages: French, English - Personal skills: Excellent communication - Problem solving - Customer-oriented mindset - Stress and priority management - Adaptability

Description

## Mission The application support analyst will be in charge of providing functional and technical support to the users of a web based portal application used by portfolio managers to access information about client portfolios under their responsibility.

- Resolution of production incidents throughout the incident management process. - Contribute as subject matter expert to: prioritization, investigation and root cause analysis. - Maintain excellent relationships and communication with stakeholders, other IT teams, and business areas. - Participation to elaboration of disaster recovery plans/documentation for applications and to execution of Disaster Recovery Tests. - The candidate might be required to work early/late shifts include special presence for day-off, and periodically work on a on call support basis.

## Your Profile - Education: High School - Experience: 2 to 5 years of experience in a similar IT support role, ideally as a Level 2 support technician or analyst - Previous experience in a banking or financial environment is a significant advantage - Technical Skills: Developper / technical background is an advantage - SQL skills - Ticketing tools (Titan, JIRA) - Languages: French, English - Personal skills: Excellent communication - Problem solving - Customer-oriented mindset - Stress and priority management - Adaptability

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Information for cross-border workers

Union Bancaire Privée is located in Geneva, Switzerland, Canton of Ticino. Cross-border workers need a G Permit, renewable annually, to work in Switzerland. The Canton of Ticino applies withholding tax at variable rates on gross income, and since 2024 the New Tax Agreement introduces concurrent taxation between Italy and Switzerland.

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