Specialista Customer Service - lingua araba o russa — Damiani Group

Role overview

About Us Damiani Group is an international leader in the high jewelry sector, a symbol of Italian craftsmanship excellence, quality, and innovation.

With a global presence and positioning in the luxury segment, the Group guarantees its customers an exclusive and highly personalized experience.

For the strengthening of the team at the HQ in Mendrisio, we are looking for a Customer Service Specialist fluent in Arabic or Russian.

Job Description The position does not limit itself to traditional back-office activity but involves a combination of operational management and active presence on the field.

The resource will be involved not only in pre- and post-sales assistance activities but also in assisted sales moments, events, and special initiatives, contributing personally to creating a customer experience consistent with the high standards of luxury.

Main

• Responsibilities
• Complete management of after-sales activities (repairs, returns, quality checks, spare parts)
• Direct support to boutiques, distributors, and final customers in international markets
• Pre- and post-sales customer assistance, ensuring a personalized and high-level service
• Presence and support during events, trunk shows, and dedicated customer appointments
• Support to the sales network in strategic moments of assisted sales
• Coordination with internal departments (Logistics, Production, Quality, Commercial) to ensure efficient management of requests
• Updating and monitoring of the company CRM
• Proactive follow-up with customers and partners to guarantee satisfaction and loyalty
• Support to reporting and continuous improvement of service processes ##
• Requirements
• 2-4 years of experience in Customer Service, After-Sales, or Retail Support roles, preferably in the luxury, jewelry, fashion, or watch sectors
• Excellent knowledge of English and fluent knowledge of Arabic or Russian (written and spoken)
• Availability for travel on the occasion of events and fairs or need for support to boutiques
• Excellent relational and communication skills, with a standing adequate to the luxury context
• Organizational skills and attention to detail
• Good stress management and ability to work by priority in dynamic contexts
• Good knowledge of the Office package and SAP ##
• Profile
• Strong customer and service quality orientation
• Proactive, flexible, and solution-oriented approach
• Ability to operate in both structured back-office activities and direct customer contact contexts
• Attitude to teamwork and interfunctional collaboration
• Cultural sensitivity and predisposition to operate in an international environment