Customer Service Agent 40-50% (m/f/d) - Lucerne — Bucherer

Full description

Your role with us

• Advising our customers via telephone, email and live chat in French, English and/or German
• Ensuring an exclusive and high-quality customer experience throughout the purchase process
• Support for online orders as well as questions about deliveries, payments, returns and complaints
• Self-responsible handling of customer concerns and finding suitable solutions for individual needs
• Function as an important interface between customers, boutiques and internal specialist departments
• Accompaniment of customer inquiries from first contact to successful clarification

This is what they bring with them.

• Experience in customer service, retail, customer consulting or in a service-oriented environment
• Strong understanding of the needs of demanding customers
• Solution-oriented, flexible and independent working method
• Affinity for e-commerce and digital sales channels
• Service-oriented personality with high quality standards and pleasure in proactive customer contact
• Very good communication in French as well as in English and/or German, both oral and written