SAP Business Continuity Service Manager — Ermenegildo Zegna Group
CHF 68'000 - 103'000
Ermenegildo Zegna Group · Stabio (TI)
- Location
- Stabio
- Contract
- other
- Posted
- —
SalaryCHF 68'000 - 103'000
Role overview
ABOUT US Founded in 1910 in Trivero, Italy, the Ermenegildo Zegna Group (NYSE:ZGN) is a global luxury company with a leading position in the high-end menswear business.
Through its three complementary brands, the Group reaches a wide range of communities and market segments across the high-end fashion industry, from ZEGNA’s timeless luxury to the modern tailoring of Thom Browne, to seductive elegance with TOM FORD FASHION.
The Ermenegildo Zegna Group is internationally recognized for its unique Filiera, owned and controlled by the Group, which is made up of the finest Italian textile producers fully integrated with unique luxury manufacturing capabilities, ensuring superior excellence, quality, and innovation.
- ABOUT US Founded in 1910 in Trivero, Italy, the Ermenegildo Zegna Group (NYSE:ZGN) is a global luxury company with a leading position in the high-end menswear business.
- Through its three complementary brands, the Group reaches a wide range of communities and market segments across the high-end fashion industry, from ZEGNA’s timeless luxury to the modern tailoring of Thom Browne, to seductive elegance with TOM FORD FASHION.
Application process
- YOUR OPPORTUNITY The SAP Business Continuity Service Manager plays a pivotal role within the IT Business Continuity team, ensuring the end‑to‑end stability, integration, and continuity of the SAP S/4HANA platform and the broader application landscape supporting the company’s core business processes.
- The role requires constant engagement with vertical SAP teams responsible for first‑level Application Management Services (AMS), as well as close collaboration with the SAP CoE Manager to guarantee performance, reliability, and scalability across the SAP ecosystem.
- The position also oversees external AMS third‑party suppliers and service partners, ensuring alignment with internal standards, operating guidelines, and contractual commitments.
- In addition, the SAP Business Continuity Service Manager leads an internal Governance team that oversees key operational pillars, including the ServiceNow ticketing platform, account management services, testing automation tools, application transport management, and all end‑user communications related to planned and unplanned maintenance activities.
- As part of the Business Continuity team, the SAP Service Manager will actively contribute to the SAP RISE migration roadmap, coordinate cross‑functional workstreams, supervise Integration and User Acceptance Testing and ensure seamless alignment between internal stakeholders and external implementation partners.
- The role will be based in Stabio (Switzerland). HOW YOU BRING IT TO LIFE
- Provide leadership and oversight for SAP S/4HANA service delivery teams across application modules, interfaces, and hybrid/cloud environments
- Lead the Governance team (covering ServiceNow, Testing Automation, Account and Release Management)
Company and context
- 3–5 years of experience in similar roles within structured corporate IT organizations and/or consulting companies Soft Skills
- Strong leadership and stakeholder management capabilities
- Structured, governance-oriented mindset with high attention to service quality
- Ability to operate effectively in complex, cross-functional environments
- Proactive, reliable, and comfortable managing multiple priorities Education
- Degree in Computer Science, Engineering, Management Engineering, or other STEM disciplines (equivalent SAP-related experience may be considered) Languages
- Good knowledge of English, written and spoken Mobility
- Willingness to travel occasionally for business needs
Additional details
- Descrizione ABOUT US Founded in 1910 in Trivero, Italy, the Ermenegildo Zegna Group (NYSE:ZGN) is a global luxury company with a leading position in the high-end menswear business.
- The role will be based in Stabio (Switzerland). HOW YOU BRING IT TO LIFE
Notes and original content
- The role will be based in Stabio (Switzerland).
- HOW YOU BRING IT TO LIFE
