Complaints Officer M W D
Role overview
The Süddeutsche Truthahn AG is one of the leading German producers of high-quality turkey products.
Belonging to the Swiss food company Bell Food Group, the Süddeutsche Truthahn AG is part of an international, rapidly expanding food group with around 13,000 employees.
Tasks: - Handling all customer feedback and complaints - Initiating investigations to determine the causes of complaints - Documentation of investigation results and measures - Performing trend analyses for customer and consumer complaints - Preparation and support of reporting on complaints Requirements: - Completed commercial training - Ideally several years of professional experience - Excellent computer skills, especially in Excel - Organizational skills, communication skills, motivation and flexibility
Description
The Süddeutsche Truthahn AG is one of the leading German producers of high-quality turkey products.
Belonging to the Swiss food company Bell Food Group, the Süddeutsche Truthahn AG is part of an international, rapidly expanding food group with around 13,000 employees.
Tasks: - Handling all customer feedback and complaints - Initiating investigations to determine the causes of complaints - Documentation of investigation results and measures - Performing trend analyses for customer and consumer complaints - Preparation and support of reporting on complaints Requirements: - Completed commercial training - Ideally several years of professional experience - Excellent computer skills, especially in Excel - Organizational skills, communication skills, motivation and flexibility