PRADA OUTLET Floor Manager (m/f/d)
Role overview
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
- Lead the sales team to exceed financial targets, maximize sales, achieve KPIs, and promote cross-selling and upselling. - Assist the Store Manager in analyzing performance, developing action plans, making commercial recommendations, and implementing business strategies. - Motivate, coach, and inspire the team: identify talents, support training needs, and foster a positive, high-performing environment. - Ensure strong product knowledge, stay updated on market trends, and support ongoing training and digital tool adoption. - Promote a client-centric culture, ensure excellent service standards, execute selling ceremonies, and manage complaints effectively. - Build strong client relationships, encourage clientelling initiatives, identify new client opportunities, and support after-sales excellence. - Maintain visual merchandising standards, oversee operational procedures (cash, inventory, reporting), ensure back-of-house efficiency, and protect company assets.
- +5 years’ experience in a leading role in the (luxury) retail environment - Passionate about the product category, with strong market and product knowledge as well as interest in luxury, fashion, art - A business-driven mindset with solid problem-solving skills, and a collaborative team player able to lead, influence, and inspire peers - Customer-centric approach with a natural ability to serve and engage clients - Fluent in Dutch and English
Description
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
- Lead the sales team to exceed financial targets, maximize sales, achieve KPIs, and promote cross-selling and upselling. - Assist the Store Manager in analyzing performance, developing action plans, making commercial recommendations, and implementing business strategies. - Motivate, coach, and inspire the team: identify talents, support training needs, and foster a positive, high-performing environment. - Ensure strong product knowledge, stay updated on market trends, and support ongoing training and digital tool adoption. - Promote a client-centric culture, ensure excellent service standards, execute selling ceremonies, and manage complaints effectively. - Build strong client relationships, encourage clientelling initiatives, identify new client opportunities, and support after-sales excellence. - Maintain visual merchandising standards, oversee operational procedures (cash, inventory, reporting), ensure back-of-house efficiency, and protect company assets.
- +5 years’ experience in a leading role in the (luxury) retail environment - Passionate about the product category, with strong market and product knowledge as well as interest in luxury, fashion, art - A business-driven mindset with solid problem-solving skills, and a collaborative team player able to lead, influence, and inspire peers - Customer-centric approach with a natural ability to serve and engage clients - Fluent in Dutch and English
