Assistant Store Manager
Role overview
## Descrizione Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
### Sales - Is constantly up-to-date regarding fashion trends, knows and monitors competitors and communicates this information to the Sales Staff. - Reflects the corporate image in terms of standing and ensures that the Staff is also aligned. - Supports the Store Manager in guaranteeing excellent customer welcome and service and in maintaining the qualitative standards required by our brand. - Supports the Store Manager in reporting all significant information to the Area Manager.
### Customer management and CRM - Personally manages all critical situations regarding customer complaints and after-sales service. - Promotes customer loyalty. - Coordinates the management of Top clients as well as VIPs with the Store Manager.
Description
## Descrizione Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
### Sales - Is constantly up-to-date regarding fashion trends, knows and monitors competitors and communicates this information to the Sales Staff. - Reflects the corporate image in terms of standing and ensures that the Staff is also aligned. - Supports the Store Manager in guaranteeing excellent customer welcome and service and in maintaining the qualitative standards required by our brand. - Supports the Store Manager in reporting all significant information to the Area Manager.
### Customer management and CRM - Personally manages all critical situations regarding customer complaints and after-sales service. - Promotes customer loyalty. - Coordinates the management of Top clients as well as VIPs with the Store Manager.