Online Campaign Manager FR/DE (80–100%) — localsearch
Role overview
Mansioni - Operational Campaign Production & Activation - creation, setup and activation of advertising campaigns on Google, Meta, Youtube, Display etc.) via internal and external systems - Control of the production process - Processing of production, onboarding and approval cases based on customer feedback and ensuring timely campaign activations - Customer interaction along the process - Conducting customer phone calls (e.g.
consultation calls, approval calls or performance calls) to ensure campaign quality and customer satisfaction in French and German - Cooperation with sales & internal sales Stakeholders - Close coordination with customer advisors as well as interface to product, tech and external partners to clarify requirements and solve operational issues - Quality assurance & troubleshooting - Ensuring correct campaign setups as well as identification and escalation of errors (e.g.
data, tracking or system issues) - Backlog and case management - Prioritization and structured processing of open productions, approvals and blocked cases - Administrative & system-side tasks - Maintenance of campaign data and status in CRM systems as well as support with reporting and process requirements ## Requisiti You are: - Structured, operationally strong and you keep track of things even with high volumes - Solution-oriented and pragmatic in dealing with daily challenges - Communicative and confident in the exchange with internal stakeholders and customers - Responsible and reliable in implementation You bring with you: - Interest in digital marketing and ideally a certification for "Google search engines" - Experience in operational processes, back office, campaign management or customer service is an advantage - Basic technical understanding and ability to quickly familiarize yourself with new tools (e.g.
Description
Mansioni - Operational Campaign Production & Activation - creation, setup and activation of advertising campaigns on Google, Meta, Youtube, Display etc.) via internal and external systems - Control of the production process - Processing of production, onboarding and approval cases based on customer feedback and ensuring timely campaign activations - Customer interaction along the process - Conducting customer phone calls (e.g.
consultation calls, approval calls or performance calls) to ensure campaign quality and customer satisfaction in French and German - Cooperation with sales & internal sales Stakeholders - Close coordination with customer advisors as well as interface to product, tech and external partners to clarify requirements and solve operational issues - Quality assurance & troubleshooting - Ensuring correct campaign setups as well as identification and escalation of errors (e.g.
data, tracking or system issues) - Backlog and case management - Prioritization and structured processing of open productions, approvals and blocked cases - Administrative & system-side tasks - Maintenance of campaign data and status in CRM systems as well as support with reporting and process requirements ## Requisiti You are: - Structured, operationally strong and you keep track of things even with high volumes - Solution-oriented and pragmatic in dealing with daily challenges - Communicative and confident in the exchange with internal stakeholders and customers - Responsible and reliable in implementation You bring with you: - Interest in digital marketing and ideally a certification for "Google search engines" - Experience in operational processes, back office, campaign management or customer service is an advantage - Basic technical understanding and ability to quickly familiarize yourself with new tools (e.g.
