Longines Customer Care Advisor — The Swatch Group (UK) Limited
NewCHF 85'500 - 150'000
The Swatch Group (UK) Limited · Ticino (TI)
- Location
- Ticino
- Contract
- internship
- Posted
- Today
SalaryCHF 85'500 - 150'000
Role overview
Longines Customer Care Advisor Swatch Group La società
Longines is famous for the elegance of its timepieces and is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products.
Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance.
- Longines Customer Care Advisor Swatch Group La società
- Longines is famous for the elegance of its timepieces and is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products.
- To deliver exceptional customer service, ensuring every customer interaction embodies the values of the brand.
- You will manage customer enquiries and complaints, aiming for first-contact resolution while building strong relationships with customers.
- Essential Skills and Experience
- Exceptional written and verbal communications skills.
Main responsibilities
- To deliver exceptional customer service, ensuring every customer interaction embodies the values of the brand.
- You will manage customer enquiries and complaints, aiming for first-contact resolution while building strong relationships with customers.
- Provide high-quality information, advice, and guidance to customers through a range of channels including phone calls and emails, resolving queries at the first point of contact.
- Proactively reach out to customers to address potential issues before they escalate, ensuring a seamless and positive experience.
- Handle and follow up on customer complaints and enquiries in a professional, timely, and responsive manner.
- Ensure complaints are resolved in a customer-focused manner, adhering to agreed service standards, while maintaining the integrity and reputation of Longines.
- Comply with Service Level Agreements (SLAs) ensuring efficient and effective service delivery.
- Develop into an integral member of the team, promoting clear and open communication between colleagues and customers.
- Continuously enhance your knowledge of Longines products, services, and internal procedures/policies to offer accurate and informed assistance to customers.
Key requirements
- Essential Skills and Experience
- Exceptional written and verbal communications skills.
- Ability to build strong rapport with customers, using empathy to ensure exceptional service.
- A proactive and positive approach with the ability to anticipate customer needs, make decisions and resolve issues independently.
- Ability to maintain accuracy, professionalism and make decisions whilst working under pressure.
- Excellent time management skills and able to effectively prioritise workload .
- Skilled in conflict management and having challenging conversations.
- Strong IT skills and proficient with Microsoft Office programmes.
- Demonstrable customer service and complaint handling experience. Desirable Skills and Experience
- Experience using CRM and/or SAP. Essential Qualifications
- 5 GCSE including Maths and English (or equivalent) Luogo di lavoro Unit C Adanac Drive SO16 0BT Southampton (England) United Kingdom Indirizzo dell'azienda The Swatch Group (UK) Limited
- 77 Marsh Wall 12th Floor London E14 9SH
Application process
- for this job
Additional details
- Longines Customer Care Advisor
- Longines sponsors over 40 sporting events every year, including the commonwealth game and various horse racing events including Royal Ascot. Descrizione del lavoro
- Demonstrable customer service and complaint handling experience. Desirable Skills and Experience
- Experience using CRM and/or SAP. Essential Qualifications
- 5 GCSE including Maths and English (or equivalent) Unit C Adanac Drive SO16 0BT Southampton (England) Indirizzo dell'azienda The Swatch Group (UK) Limited Apply for this job
Notes and original content
- Swatch Group
- La società
- Longines sponsors over 40 sporting events every year, including the commonwealth game and various horse racing events including Royal Ascot.
- Descrizione del lavoro
- Demonstrable customer service and complaint handling experience.
- Desirable Skills and Experience
- Experience using CRM and/or SAP.
- Essential Qualifications
- 5 GCSE including Maths and English (or equivalent)
- Luogo di lavoro
