Infrastructure Support (IT Helpdesk)

Guess Europe Sagl · Bioggio (TI)
Categoria: other Contratto: other Salario: CHF 58'000 - 78'000

Role overview

Reporting directly to the Infrastructure Support Supervisor, the Infrastructure Support will provide all Guess EMEA Region user support and customer service on company supported applications and platforms.

The role will also troubleshoot problems and advise on the appropriate action, performing daily activities and operation commonly performed by Infrastructure Support Team.

CORE JOB RESPONSIBILITIES ## Requirements - Minimum 2-3 years of experience in the same role - Good Knowledge of Clients OS (Windows and MAC) - Knowledge Active Directory, Entra ID and Windows Server Services - Knowledge of Microsoft SCCM and Intune - Good Knowledge of common Application Package (i.e.

Key requirements

  • Minimum 2-3 years of experience in the same role
  • Good Knowledge of Clients OS (Windows and MAC)
  • Knowledge Active Directory, Entra ID and Windows Server Services
  • Knowledge of Microsoft SCCM and Intune
  • Good Knowledge of common Application Package (i.e. Office, Adobe, etc…)
  • Good Knowledge of Mobile devices and MDM
  • Knowledge of common IT user and user environment best practice
  • Passion and attitude in user support, customer service and problem solving
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Information for cross-border workers

Guess Europe Sagl is located in Bioggio, Canton of Ticino. Cross-border workers need a G Permit, renewable annually, to work in Switzerland. The Canton of Ticino applies withholding tax at variable rates on gross income, and since 2024 the New Tax Agreement introduces concurrent taxation between Italy and Switzerland.

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