Implementation Specialist – Customer Service — lastminute.com
Role overview
## Descrizione Implementation Specialist – Customer Service
The Company At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.
Job Description We are looking for an Implementation Specialist – Customer Service to join our team of around 1,700 people worldwide and help us power up the traveller’s journey for millions of holidaymakers.If you are passionate about turning complexity into scalable solutions and enjoy working at the intersection of Operations, Product, and Technology, keep on reading — you might be the perfect fit for this role.In this role, you will be responsible for driving the successful rollout of new tools, systems, and process improvements across Customer Service Operations. You will act as a key bridge between operational teams and the teams designing and building our platforms, ensuring alignment, clarity, and measurable impact.You will join our Customer Service Delivery team, a fast-paced and impactful environment where your work will directly contribute to improving operational efficiency and customer experience.
Key requirements
- With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.
- Act as the key connector between Operations, Product, IT, and Data teamsRequirements translation:
- Identify and implement AI-driven solutions to enhance operational efficiency and customer experienceGo-live & adoption:
- Full-time Main Language:
- We value different lived experiences and respect viewpoints, as we know unicity drives innovation.
