ICT Supporter - Service Desk — Stadt Bern
- Location
- Bern
- Contract
- full-time
- Posted
- 28 days ago
Role overview
To strengthen our team, we are looking for a committed and service-oriented personality immediately or by agreement.
- To strengthen our team, we are looking for a committed and service-oriented personality immediately or by agreement.
- Answering written and oral inquiries from our customers and providing competent solutions
Main responsibilities
- Answering written and oral inquiries from our customers and providing competent solutions
Application process
- If you enjoy customer support and want to work in a dynamic IT environment, we look forward to receiving your application.
- Handling questions, orders and incidents related to hardware, applications, accesses or network connections
- Analyze, document and resolve cases to ensure that all requests are handled efficiently and fully
- Proactively inform our customers about the status of their requests and resolve, escalate or forward incidents as needed
- You ensure contact between the service desk and the relevant teams with whom we work closely Requirements
- Completed training as an ICT specialist / ICT specialist EFZ or a comparable qualification
- Experience in telephone support as well as a quick understanding in order to quickly familiarize yourself with new topics A pronounced customer orientation and pleasure in dealing with people
- High commitment and flexibility, even in challenging situations
Additional details
- Experience in telephone support as well as a quick understanding in order to quickly familiarize yourself with new topics A pronounced customer orientation and pleasure in dealing with people
Notes and original content
- Experience in telephone support as well as a quick understanding in order to quickly familiarize yourself with new topics
- A pronounced customer orientation and pleasure in dealing with people
Questions about this listing
What salary does Stadt Bern offer for this role?
Stadt Bern lists CHF 68'500 - 104'000 gross per year for this position in Bern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Stadt Bern offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Stadt Bern during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at Stadt Bern?
Use the "Apply now" button on this page — it links directly to Stadt Bern's original listing at jobs.bern.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
