ICT Support — Fincons Group

Full description

Fincons Group is an IT consulting company that has been shaping the digital future of leading companies in international markets for 40 years. The Fincons Group has made a name for itself by predicting and successfully interpreting new business models and the rapid development of IT systems. She has built a complete range of services: from research and consulting to design and development, from system integration of leading software solutions to application management, supporting her customers step by step on their digital transformation journey. Fincons is a multinational company with more than 2,600 employees and several offices worldwide (in Italy, Switzerland, Germany, France, the United Kingdom, Belgium and the USA), but above all a family business where the founders play a strategic role with dedication and passion, building the company on the same principles of a united and caring family. Tasks:

• Processing second-level support requests for Windows workstations.
• Analysis and correction of hardware failures.
• Examination, approval or rejection of hardware orders in accordance with internal guidelines.
• Independent analysis of disruptions, recognition of recurring patterns and development of sustainable solutions.
• Processing and analyzing requests and disruptions around Microsoft Copilot.
• Advising and supporting users with prompts, best practices and the efficient use of Copilot.

Requirements

• Very good knowledge of Windows client environments
• Very good knowledge of Microsoft 365 products
• Sound experience in dealing with ServiceNow
• In-depth knowledge of Microsoft Teams
• Basic knowledge of Microsoft Intune and endpoint management
• Very good knowledge of German (C1/C2) and good knowledge of English.

Why Fincons?

• Innovation & Diversity: Work on forward-looking technologies in a creative environment.
• Career & further development: Benefit from individual development opportunities.
• A corporate culture in which our highly qualified and satisfied employees are the engine of our success.
• Flexibility: Hybrid working with home office option.

Apply now! All qualified applicants shall be considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability or protected veteran status or any other legally protected basis in accordance with applicable law. The data will be processed and stored exclusively for the purpose of this or future selection, whereby the in art. 1 are guaranteed. Legislative Decree 196/03 and EU Regulation 679/2016 (GDPR)