Hotel Cleanliness Supervisor — Marriott International
Role overview
- Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards - Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms - Assist Housekeeping management in managing daily activities - Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry - Document and resolve issues with discrepant rooms with the Front Desk - Prepare, distribute, and communicate changes in room assignments - Communicate issues to next shift - Complete required paperwork
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees - Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications - Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets - Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation - Speak with others using clear and professional language - Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees - Ensure adherence to quality expectations and standards - Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance - Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces - Reach overhead and below the knees, including bending, twisting, pulling, and stooping - Stand, sit, kneel, or walk for an extended period across an entire work shift - Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination - Enter and locate work-related information using computers and/or point of sale systems - Read and visually verify information in a variety of formats (e.g., small print) - Perform other reasonable job duties as requested by Supervisors
- Education: High school diploma or G.E.D. equivalent - Related Work Experience: At least 1 year of related work experience - Supervisory Experience: At least 1 year of supervisory experience - License or Certification: None
Description
- Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards - Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms - Assist Housekeeping management in managing daily activities - Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry - Document and resolve issues with discrepant rooms with the Front Desk - Prepare, distribute, and communicate changes in room assignments - Communicate issues to next shift - Complete required paperwork
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees - Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications - Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets - Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation - Speak with others using clear and professional language - Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees - Ensure adherence to quality expectations and standards - Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance - Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces - Reach overhead and below the knees, including bending, twisting, pulling, and stooping - Stand, sit, kneel, or walk for an extended period across an entire work shift - Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination - Enter and locate work-related information using computers and/or point of sale systems - Read and visually verify information in a variety of formats (e.g., small print) - Perform other reasonable job duties as requested by Supervisors
- Education: High school diploma or G.E.D. equivalent - Related Work Experience: At least 1 year of related work experience - Supervisory Experience: At least 1 year of supervisory experience - License or Certification: None
