Head of Data and AI — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- internship
- Posted
- Yesterday
Role overview
The Head of Data & AI is a senior manager responsible for defining and executing the company’s end‑to‑end Data and AI strategy, with a clear mandate to embed AI across the organization, drive material automation and efficiency gains, and future‑proof the business for an AI‑native insurance landscape. This role balances strategic leadership, execution rigor, and change leadership, ensuring AI delivers tangible business outcomes while remaining compliant, trustworthy, and scalable in a highly regulated insurance environment.
As Head of Data & AI your main responsibilities will involve
- AI for Everyone – Enterprise AI Enablement
Make AI accessible, safe, and impactful for all employees
- Define and lead an enterprise-wide AI enablement strategy , ensuring AI tools are embedded into day‑to‑day workflows across functions (Distribution, Operations, Claims, Underwriting, Finance, HR, Marketing)
- Establish AI literacy, governance, and engagement frameworks so business teams can ideate, own, and scale AI use cases responsibly
- Build a federated AI operating model with clear roles (AI Product Owners, Data Stewards, Business Owners)
- Drive adoption through training programs, internal communities, and measurable engagement KPIs
- Ensure strong responsible AI, compliance, and risk management aligned with insurance regulations and internal controls
- Train our staff to use our Microsoft 365 copilot stack to deploy AI applications
- As Head of Data & AI your main responsibilities will involve: AI for Everyone – Enterprise AI Enablement
- Make AI accessible, safe, and impactful for all employees
- Master degree in Computer Science, Data Science, Statistics, or a related field.
- Own the AI delivery lifecycle : use case pipeline, business casing, experimentation, production rollout, and benefit realization
Main responsibilities
- As Head of Data & AI your main responsibilities will involve: AI for Everyone – Enterprise AI Enablement
- Make AI accessible, safe, and impactful for all employees
- Define and lead an enterprise-wide AI enablement strategy , ensuring AI tools are embedded into day‑to‑day workflows across functions (Distribution, Operations, Claims, Underwriting, Finance, HR, Marketing)
- Establish AI literacy, governance, and engagement frameworks so business teams can ideate, own, and scale AI use cases responsibly
- Build a federated AI operating model with clear roles (AI Product Owners, Data Stewards, Business Owners)
- Drive adoption through training programs, internal communities, and measurable engagement KPIs
- Ensure strong responsible AI, compliance, and risk management aligned with insurance regulations and internal controls
Key requirements
- Master degree in Computer Science, Data Science, Statistics, or a related field.
What the company offers
- Own the AI delivery lifecycle : use case pipeline, business casing, experimentation, production rollout, and benefit realization
Application process
- Train our staff to use our Microsoft 365 copilot stack to deploy AI applications
- AI for Automation – Efficiency, Scale & Cost Impact
- Use AI to materially improve productivity, speed, and cost efficiency
- Identify, prioritize, and deliver high‑impact AI automation use cases across different functions
- Partner closely with IT and Operations to ensure production‑grade architectures, scalability, security, and observability
- Track and report hard business benefits (cost savings, cycle time reduction, accuracy improvements)
- AI for the Future – AI‑Native Insurance & Growth
- Position the company to win in an AI‑led insurance distribution and servicing model
Company and context
- The Head of Data & AI is a senior manager responsible for defining and executing the company’s end‑to‑end Data and AI strategy, with a clear mandate to embed AI across the organization, drive material automation and efficiency gains, and future‑proof the business for an AI‑native insurance landscape.
- This role balances strategic leadership, execution rigor, and change leadership, ensuring AI delivers tangible business outcomes while remaining compliant, trustworthy, and scalable in a highly regulated insurance environment. Your role
- Represent the organization externally with partners, vendors, and industry forums on AI innovation Data & Platform Accountability
- Own enterprise data strategy , including data architecture, governance, quality, lineage, and accessibility
- Ensure strong foundations across cloud, analytics platforms, AI tooling, and security
- Balance innovation speed with regulatory and risk requirements typical of the insurance industry Your Skills and Experience
- As Head of Data & AI, your skills and qualifications will ideally include:
- Master degree in Computer Science, Data Science, Statistics, or a related field. or degree in actuarial science with a data proven records
- Minimum 15 years of professional experience, with a significant portion in insurance or financial services
- Proven track record leading enterprise data and AI transformation at scale Deep understanding of:
Additional details
- This role balances strategic leadership, execution rigor, and change leadership, ensuring AI delivers tangible business outcomes while remaining compliant, trustworthy, and scalable in a highly regulated insurance environment.
- As Head of Data & AI your main responsibilities will involve: AI for Everyone – Enterprise AI Enablement
- Define the long‑term AI vision for insurance , including: AI‑native customer journeys
- Conversational and agent‑based insurance experiences AI‑ready products, data, and APIs
- Lead experimentation and partnerships in emerging areas such as: Agentic AI and autonomous workflows
- Represent the organization externally with partners, vendors, and industry forums on AI innovation Data & Platform Accountability
- Balance innovation speed with regulatory and risk requirements typical of the insurance industry Your Skills and Experience
- Proven track record leading enterprise data and AI transformation at scale Deep understanding of:
- Excellent command of both written and spoken English and Chinese (Cantonese and/or Mandarin)
- Join us as we constantly explore new ways to protect our customers and the planet . Remote working: Hybrid
Notes and original content
- As Head of Data & AI your main responsibilities will involve:
- AI for Everyone – Enterprise AI Enablement
- Define the long‑term AI vision for insurance , including:
- AI‑native customer journeys
- Conversational and agent‑based insurance experiences
- AI‑ready products, data, and APIs
- Lead experimentation and partnerships in emerging areas such as:
- Agentic AI and autonomous workflows
- Represent the organization externally with partners, vendors, and industry forums on AI innovation
- Data & Platform Accountability
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 79'500 - 135'000 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a internship position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status. Note: this listing allows remote work — teleworking above 25 % of your time can shift your social-security base to Italy, so confirm the agreed remote share with HR before signing.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
