Employee Front Office

Role overview

As part of our growing operations in Zurich, we are seeking a dedicated and customer-focused professional to join our Front Office Team in the Dunning & Collection area.

This role offers the opportunity to contribute to effective credit management while ensuring high-quality customer interactions.

Key Responsibilities: Answer incoming calls and conduct outbound calls with customers regarding outstanding balances, payment arrangements, and account-related matters Handle written correspondence with customers related to dunning and collection cases Independently manage dunning and collection cases in accordance with internal guidelines and legal requirements Identify and negotiate individual payment solutions with customers while maintaining a professional and solution-oriented communication style Support and coordinate with external collection partners regarding collection mandates and individual customer dossiers Ensure accurate documentation and administration of collection cases and internal processes Perform administrative and back-office tasks related to case management and collections activities Escalate complex or sensitive cases to the appropriate department when necessary Collaborate closely with internal departments such as Underwriting, Operations and Finance Support process improvements, projects and operational optimizations within the department Commercial apprenticeship (KV) or equivalent diploma 1–2 years of professional experience, ideally in dunning, collections, financial services or customer service Experience in roles requiring regular customer interaction by phone (inbound and outbound communication) Experience with financial products is considered an advantage Affinity for numbers, accuracy, and strong attention to detail Good knowledge of MS Office and the ability to quickly learn and work with different IT systems Strong communication and negotiation skills, particularly in challenging customer situations Languages: German / Swiss German (written and spoken) and French (written and spoken) are mandatory; Italian is an advantage; additional languages are welcomed As the first point of contact with customers in sensitive financial matters, the following soft skills are needed: resilience, patience, empathy, strong communication skills, customer orientation, and ability to work in team