Digital Transformation Analyst — Zurich Insurance (sede Ticino)
NewCHF 85'500 - 150'000
Zurich Insurance (sede Ticino) · Lugano (TI)
- Location
- Lugano
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 85'500 - 150'000
Role overview
Digital Transformation Analyst
The Digital Transformation Analyst will play a key role in delivering Zurich's AI-led transformation agenda, partnering with business, operations, and technology teams to identify opportunities, design solutions, and drive successful implementation.
This role goes beyond traditional business analysis.
- Digital Transformation Analyst
- The Digital Transformation Analyst will play a key role in delivering Zurich's AI-led transformation agenda, partnering with business, operations, and technology teams to identify opportunities, design solutions, and drive successful implementation.
- Your Responsibilities Discovery & Business Analysis
- Lead discovery activities for transformation initiatives by understanding current-state processes, pain points, risks, and improvement opportunities.
- Facilitate workshops and stakeholder discussions to gather, validate, and prioritize business requirements.
- Support governance, audit, risk, compliance, and reporting requirements across transformation initiatives.
Main responsibilities
- Your Responsibilities Discovery & Business Analysis
- Lead discovery activities for transformation initiatives by understanding current-state processes, pain points, risks, and improvement opportunities.
- Facilitate workshops and stakeholder discussions to gather, validate, and prioritize business requirements.
- Translate business needs into clear and actionable deliverables, including PRDs, user stories, process maps, functional specifications, and business cases.
- Use data and process insights to validate assumptions, quantify opportunities, and challenge both business and technical perspectives with evidence-based recommendations.
- Conduct impact assessments and define target-state operating models, processes, and success metrics. Solution Design & Delivery
- Serve as the bridge between business users and AI engineering teams, ensuring solutions are aligned to business objectives and operational realities.
- Collaborate with developers, architects, vendors, and stakeholders to design fit-for-purpose digital and AI-powered solutions.
- Coordinate delivery activities across multiple initiatives, managing scope, dependencies, risks, timelines, and stakeholder expectations.
- Support backlog management, sprint planning, prioritization, and solution reviews throughout the delivery lifecycle.
Key requirements
- Facilitate workshops and stakeholder discussions to gather, validate, and prioritize business requirements.
- Support governance, audit, risk, compliance, and reporting requirements across transformation initiatives.
- Continuously identify opportunities to improve processes, user experiences, and solution effectiveness.
- Proven experience supporting end-to-end project or solution delivery from discovery through implementation.
- Strong stakeholder management and facilitation skills, with the ability to engage both business and technical audiences.
- Excellent analytical and problem-solving skills with a data-driven mindset.
Application process
- Lean Six Sigma methodologies to identify process optimization, automation, and efficiency opportunities.
- Support governance, audit, risk, compliance, and reporting requirements across transformation initiatives.
- Maintain project documentation, decision logs, and delivery artefacts.
- Continuously identify opportunities to improve processes, user experiences, and solution effectiveness.
- Remain flexible and adaptable as priorities evolve and the transformation strategy matures. Your Skills and Experience Required
- 3–5 years of experience in Business Analysis, Digital Transformation, Process Improvement, Project Delivery, or Operational Excellence.
- Proven experience supporting end-to-end project or solution delivery from discovery through implementation.
- Strong stakeholder management and facilitation skills, with the ability to engage both business and technical audiences.
Additional details
- Your Responsibilities Discovery & Business Analysis
- Conduct impact assessments and define target-state operating models, processes, and success metrics. Solution Design & Delivery
- Ensure requirements are technically sound by understanding end-to-end data and process flows from front-end user experience through back-end systems and integrations.
- Track adoption, benefits realization, and post-implementation enhancements. Change Management & Stakeholder Engagement
- Apply Lean Six Sigma methodologies to identify process optimization, automation, and efficiency opportunities.
- Remain flexible and adaptable as priorities evolve and the transformation strategy matures. Your Skills and Experience
- Strong communication and presentation skills, with confidence to challenge assumptions and influence decision-making.
Notes and original content
- Your Responsibilities
- Discovery & Business Analysis
- Conduct impact assessments and define target-state operating models, processes, and success metrics.
- Solution Design & Delivery
- UAT & Hypercare
- Track adoption, benefits realization, and post-implementation enhancements.
- Change Management & Stakeholder Engagement
- Remain flexible and adaptable as priorities evolve and the transformation strategy matures.
- Your Skills and Experience
