Customer Service Specialist — The Swatch Group (U.S.) Inc.
NewCHF 70'500 - 98'500
The Swatch Group (U.S.) Inc. · Ticino (TI)
- Location
- Ticino
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 70'500 - 98'500
Role overview
Customer Service Specialist Swatch Group Customer Service Specialist The Company
Swatch Group is the world's number one manufacturer of finished watches.
With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.
- Customer Service Specialist Swatch Group Customer Service Specialist The Company
- Swatch Group is the world's number one manufacturer of finished watches.
- Duties and Responsibilities
- Answer all customer inquiries including general information and pricing on the products
- Assist in providing initial training to new agents as and when required. All other duties assigned by Management Requirements Education and Experience Requirements High School Diploma or GED is required
- Review and update customer records on computerized data base, SAP system.
Main responsibilities
- Duties and Responsibilities
- Answer all customer inquiries including general information and pricing on the products
- Use product knowledge and selection to provide exceptional service and build customer relationships
- Provide support to our brands and re-sellers
- Utilize company resources for product knowledge and proactive approach to constant refreshing of latest product offerings.
- Assist customers by answering phone calls, placing product order and providing shipping status
- Review and update customer records on computerized data base, SAP system.
- Resolve problems through partnerships with appropriate parties/department heads.
- Research timepieces and parts in the SAP.
- Assure the highest level of customer satisfaction including timely and adequate follow up process.
Key requirements
- Assist in providing initial training to new agents as and when required. All other duties assigned by Management Requirements Education and Experience Requirements High School Diploma or GED is required
- Review and update customer records on computerized data base, SAP system.
- Research timepieces and parts in the SAP.
- Perform due diligence on customer inquiries through oral and written communication.
- Must be highly organized with superior follow-up skills.
- It would be a huge plus if you have following work experiences:
- This description outlines the basic responsibilities and requirements for the role.
What the company offers
- Program
- The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.
- Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
- Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
- Company paid life insurance and Long Term Disability
- 18 days of PTO per year
- Special bucket of sick time per year extended paid time for medical, parental and military leave Holiday pay
- Voluntary FSA, STD, Accident/Hospital Indemnity insurance Employee product discount
- For more information please see https://transparency-in-coverage.uhc.com/ SGUS Job location
- 800 Waterford Way
Application process
- for this job
Contacts
- Responds timely to email inquiries and facilitate departmental deadlines and goals.
- Research and respond to customer inquiries in person, phone and e-mail.
Company and context
- Ability to multi-task and work under pressure while maintaining a high level of accuracy and organization.
- Must be highly organized with superior follow-up skills.
- Must be flexibility to work additional hours during peak season.
- Must be a dependable and reliable team player.
- Must be able to work well in fast-paced environment
- Must have the ability to learn new tasks as needed for upward growth (team and individual) Physical Requirements
- This is primarily a sedentary office position which requires the Customer Service Specialist to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs.
- Finger dexterity is necessary.
- It would be a huge plus if you have following work experiences: Customer Service Representative, Customer Service Associate, Customer Service Assistant, Customer Service Coordinator, and Customer Service Agent.
Additional details
- Customer Service Specialist
- Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.
- This position varies and involves working with Clients, Sales Representatives, and End-consumers.
- Assist in providing initial training to new agents as and when required. All other duties assigned by Management Education and Experience Requirements High School Diploma or GED is required
- Must have the ability to learn new tasks as needed for upward growth (team and individual) Physical Requirements
- Special bucket of sick time per year extended paid time for medical, parental and military leave
- Voluntary FSA, STD, Accident/Hospital Indemnity insurance Employee product discount
- For more information please see https://transparency-in-coverage.uhc.com/
- 33126 Miami FL (Florida)
- The Swatch Group (U.S.) Inc. Apply for this job
Notes and original content
- Swatch Group
- The Company
- Job Description
- Assist in providing initial training to new agents as and when required.
- All other duties assigned by Management
- Requirements
- Education and Experience Requirements
- High School Diploma or GED is required
- Must have the ability to learn new tasks as needed for upward growth (team and individual)
- Physical Requirements
