Customer Care Consultant — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- full-time
- Posted
- Today
Role overview
· 通过电子邮件、在线聊天系统以及少量语音电话，及时、准确地处理香港业务的客户咨询。
· 负责端到端的保单行政管理工作，如在系统中准确、及时地录入新保单信息、处理保单信息变更、续保、批改等操作、维护和更新客户与保单数据，确保系统记录的完整性与准确性等。
· 对于不确定或超出权限的复杂问题，主动并准确地按照流程转介或咨询香港团队，确保问题得到有效解决。
· 语言能力： 操流利广东话和普通话，具备优秀的双语（中文和英语）书面和口头沟通能力。
o 出色的在线聊天技巧： 能够同时处理多个聊天对话，打字速度快且准确，表达清晰、得体。
o 团队协作与沟通能力： 能够与本地及香港团队成员积极协作，清晰沟通，共同解决问题。
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 73'500 - 111'500 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
