Contract Customer Care Consultant (call-centre) — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- contract
- Posted
- Yesterday
Role overview
Job Accountabilities
Provide professional customer services to the General Insurance enquiries from various channels, e.g.
Maintain our customer services in good quality to achieve customer satisfaction
- Job Accountabilities
- Provide professional customer services to the General Insurance enquiries from various channels, e.g.
- Live Chat, Call, Email, Whatsapp, Counter, etc.
Key requirements
- Live Chat, Call, Email, Whatsapp, Counter, etc.
Contacts
- Live Chat, Call, Email, Whatsapp, Counter, etc.
Additional details
- Support ad-hoc projects and administrative tasks as assigned Job Qualifications
- Customer-facing / hotline experience in insurance / financial service industry is preferable IIQE qualification is an advantage
- Proficient in Cantonese and English is required; Mandarin is a plus Patient with customer-oriented mindset
- We will initially offer employment with 12-month contract; contract renewal will be subject to employee's performance and business needs
- Join us as we constantly explore new ways to protect our customers and the planet .
Notes and original content
- Support ad-hoc projects and administrative tasks as assigned
- Job Qualifications
- Customer-facing / hotline experience in insurance / financial service industry is preferable
- IIQE qualification is an advantage
- Proficient in Cantonese and English is required;
- Mandarin is a plus
- Patient with customer-oriented mindset
- Why Zurich
- Location(s): HK
- Remote working: No
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 85'500 - 150'000 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a contractor/freelance position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status. Note: this listing allows remote work — teleworking above 25 % of your time can shift your social-security base to Italy, so confirm the agreed remote share with HR before signing.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
