Contact Centre Operator (Supervisor/Senior Supervisor Candidate) — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- full-time
- Posted
- 2 days ago
Role overview
Corporate Operator (Superior Operator Candidate) Background
The Group headquarters have decided to increase the number of employees in the Group Center to support business development in this area.
We are looking for a candidate who can act as a potential downloader to support business development in this area.
- Corporate Operator (Superior Operator Candidate) Background
- The Group headquarters have decided to increase the number of employees in the Group Center to support business development in this area.
- You will be working in the Group Center and will take care of customer requests, to support contracts and various procedures.
Main responsibilities
- You will be working in the Group Center and will take care of customer requests, to support contracts and various procedures.
Contacts
- You will communicate via various channels such as telephone, email, LINE and chat and will take care of the security and well-being of our customers.
- We have developed a strategy to prevent customer nuisance and have a structure to protect our employees. Entry process
- We offer you a comprehensive training of 2-3 months to provide you with the necessary knowledge and skills.
- After training, you will be trained on the principles of customer care and system operations and can then enter into practice.
- We have a structure to support you after training and provide you with the necessary resources to provide safe and efficient customer care. Specific tasks
- You will take care of customer requests, to explain the insurance premiums and conditions, to support the contracts and to support the procedures.
- You will take care of the contract changes and terminations to support the customer needs.
- You will take care of the issue of insurance certificates and the approval of insurance changes to support the customer needs. Necessary skills and personality traits experience in sales and customer care
- basic knowledge of PC usage (WORD, Excel, etc.)
- you love interacting with people and can get involved with the needs of customers.
Additional details
- Corporate Operator (Superior Operator Candidate)
- We have developed a strategy to prevent customer nuisance and have a structure to protect our employees.
- We have a structure to support you after training and provide you with the necessary resources to provide safe and efficient customer care.
- You will take care of the issue of insurance certificates and the approval of insurance changes to support the customer needs. Necessary skills and personality traits experience in sales and customer care
- You have the ability to adapt to new situations and can get involved in the challenges. Welcome skills and experiences experience in insurance
- experience as team leader or in the use of PC and in working with multiple systems Career development and working conditions
- We offer you a clear career development that allows you to become a personal manager within 3 years, regardless of your experience. Entry date: 1 year after entry
- You will be involved in customer support and procedures. Entry date: 2 years after entry
- You will be involved in the management of new employees and participation in projects. Entry date: 3 years after entry
- We take into account your experience and skills.
Notes and original content
- Background
- Entry process
- Specific tasks
- You will take care of the issue of insurance certificates and the approval of insurance changes to support the customer needs.
- Necessary skills and personality traits
- experience in sales and customer care
- You have the ability to adapt to new situations and can get involved in the challenges.
- Welcome skills and experiences
- experience in insurance
- experience as team leader or in the use of PC and in working with multiple systems
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 49'500 - 75'000 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
