Customer Advisor 60% Team Zurich — Cornèr Banca

Cornèr Banca · Wallisellen (ZH)
Categoria: sales Contratto: full-time Salario: CHF 59'000 - 90'500

Role overview

We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.

Key responsibilities: • Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English • Receive and process client complaints and issues related to credit, prepaid and debit cards • Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty • Ensure all customer interactions and processes comply with internal quality standards and legal regulations • Proactively find solutions for client complaints and escalating complex cases to the appropriate department • Identify sales opportunities (selling and upselling) during interactions with the customers What do we offer?

• Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance • Numerous benefits and incentives • Well-being, motivational and team-building activities For the job opening, we are looking for candidates who meet the following requirements: • Commercial or tourism background • Experience in customer service • Good knowledge of Office package/ PC use • Good communication skills • Languages: Italian, German/Swiss German, French and English • As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team

Key requirements

  • Commercial or tourism background
  • Experience in customer service
  • Good knowledge of Office package/ PC use
  • Good communication skills
  • Languages: Italian, German/Swiss German, French and English
  • Resident in Ticino or willing to relocate
Apply now
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Cornèr Banca · Wallisellen
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Information for cross-border workers

This page reviews the Customer Advisor 60% Team Zurich opportunity at Cornèr Banca in Wallisellen (sales sector), with a focus on the tax implications for cross-border workers in the Canton of Zürich.

Accepting this offer from Cornèr Banca means obtaining a cross-border G Permit. The Canton of Zürich withholds tax on gross salary; new cross-border workers since 2024 fall under the New Tax Agreement with concurrent taxation.

Swiss social contributions include AVS (5.3%), unemployment insurance (1.1%) and LPP (occupational pension). Use our free tax simulator to estimate the net salary for Customer Advisor 60% Team Zurich in sales and compare the cost of living between Switzerland and Italy.

Frequently asked questions

What net pay can you expect for the Customer Advisor 60% Team Zurich role (sales) in Zürich?
The Customer Advisor 60% Team Zurich role (sales) in Wallisellen is taxed at source by the Canton of Zürich plus AVS/LPP contributions. Run the simulator with the real figures of Cornèr Banca.
LAMal or Italian insurance: which should you pick for the Customer Advisor 60% Team Zurich (sales) role?
The Customer Advisor 60% Team Zurich role in Wallisellen requires choosing between LAMal (mandatory for new cross-border workers since 2024) and the right of option. Compare premiums with our LAMal comparator.