Sachbearbeiter:in Customer & Sales Support (Birsfelden) — Holcim Group

Full description

Shape the industry of tomorrow with us.

You are an organizational talent, enjoy customer contact and also keep an overview at different interfaces? Then become part of our Customer & Sales Support Team and ensure that everything works smoothly from offer to invoice.

What to expect

• Processing of the entire process chain from the offer to the correct invoice preparation and freight forwarder payment incl. Inbox processing (creditors’ invoices)
• Support/coordination between sales, logistics, production in the regional Customer Support Center
• Monitoring of customer orders, appointment agreements (including delivery note processing)
• Preparation, traceability and completion of offers for concrete, gravel, excavation and recycling
• Telephone advice and support for our customers as well as independent support for small customers
• Maintenance of customer and object data in the CRM as well as compilation of statistics, calculations and market overviews
• Active participation in the optimization of processes and workflows in the Customer Support Center as well as with the headquarters (Business Support Center)
• Administrative support project team and plant management
• Complete an efficient and error-free process administration

What you bring

• Completed commercial training or basic technical training (of advantage in building / civil engineering) with further training as a technical merchant / merchant or trade diploma
• Administrative experience, ideally with points of contact for sales, logistics or purchasing
• Good understanding of commercial processes from the preparation of offers to invoicing
• Basic knowledge of the individual Holcim gravel, concrete and cement products as well as the services of Holcim, as well as advanced
• Very good IT user knowledge and openness to new technologies
• Structured, reliable and independent working methods as well as a strong customer and service orientation
• Agility, open to change and willingness to get to know and take on other tasks and functions
• Communication and team strength as well as negotiating-sure German and good English skills

Our offer

• Onboarding & getting started: Look forward to a team-oriented, open and future-oriented working environment. We accompany you from the beginning with a careful training, practical and structured, so that you can start successfully.
• Career & Development: We create opportunities. With us, you are at the center as a person with your individual strengths and potential. Anyone who wants to is supported by us and can achieve a lot.
• Appreciation & Team Culture: With us, you are part of a strong and inclusive team that holds together, shares ideas and masters challenges together. A trusting leadership culture ensures that your commitment is seen and appreciated.
• Flexibility & Work-Life Balance: We offer flexible working hours, 41 hours, part-time opportunities, 25-30 days holidays, holiday purchases, extended maternity and paternity leave
• Attractive compensation: We offer our employees an attractive compensation package with many additional benefits and a very good pension fund
• Employee benefits: From Reka checks to shares at a preferential price to the Swibeco advantage world - we make sure that you feel comfortable and benefit from attractive additional services