Claims Excellence Lead, APAC — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- full-time
- Posted
- 3 days ago
Role overview
Claims Excellence Lead – APAC Location: Singapore Role Overview
Zurich is seeking a dynamic Claims Excellence Lead to elevate APAC claims operations, champion transformation, and embed lasting capabilities across the region.
As claims volume and complexity grow, this role drives operational efficiency, digital innovation, and customer-centric improvements, while leading and coaching teams through change.
- Claims Excellence Lead – APAC Location: Singapore Role Overview
- Zurich is seeking a dynamic Claims Excellence Lead to elevate APAC claims operations, champion transformation, and embed lasting capabilities across the region.
- Key Responsibilities
- Financial Performance & Data-Driven Insights
- & Experience
- Proven ability to leverage data analytics for strategic decision-making and planning.
Main responsibilities
- Key Responsibilities
- Financial Performance & Data-Driven Insights
- Provide real-time management information and predictive analytics; communicate findings and recommendations through data storytelling.
- Translate strategic priorities into clear roadmaps, milestones, and deliverables
- Track and advance benefits from initiatives, ensuring bottom-line impact.
- Enable use of data and analytics to improve claims outcomes, including efficiency, leakage reduction, and customer experience.
- Monitor and articulate financial and operational benefits delivered through initiatives; facilitate uptake of new tools through effective change strategies. Strategic Planning & Execution
- Provide structured analysis, insights, and recommendations to support the RCCO in developing and executing the regional claims strategy, aligned with broader business goals and change management best practices.
- Coordinate and manage transformation, digitalization, and operational improvement projects, embedding change without destabilising functions.
- Lead the expansion and safe adoption of AI solutions across claims operations, ensuring deployments balance operational efficiency with robust leakage management and effective control mechanisms, supporting Zurich’s future- readiness.
Key requirements
- & Experience
- Proven ability to leverage data analytics for strategic decision-making and planning.
- Strong strategic mindset; able to shape and influence APAC claims and change strategies with a regional perspective. Claims Excellence Lead – APAC Location:
- Support development of analytical, digital, and change capabilities within the claims community.
- Qualifications & Experience - Proven ability to leverage data analytics for strategic decision-making and planning. Cross-functional skills:
Company and context
- Lead change management activities, assess risks, and support organizational readiness for large-scale initiatives.
- Regional Coordination & Stakeholder Engagement
- Act as the central coordination point between the RCCO, Country CCOs, Group Claims, and adjacent functions.
- Drive effective cadence of regional claims forums, and action tracking with clear outcomes and follow-through.
- Build trusted relationships to align priorities, resolve tensions, and accelerate delivery.
- Collaboration, Coaching & Talent Development
- Partner with cross-functional teams, aligning claims processes and systems with business objectives and best practices from other areas.
- Support development of analytical, digital, and change capabilities within the claims community.
- Contribute to talent development, engagement, and future-ready capability building across APAC claims.
- Expertise in stakeholder management, organizational capability development, and collaboration across countries/functions.
Additional details
- Claims Excellence Lead – APAC Location: Singapore
- Monitor and articulate financial and operational benefits delivered through initiatives; facilitate uptake of new tools through effective change strategies. Strategic Planning & Execution Qualifications & Experience
- Strong strategic mindset; able to shape and influence APAC claims and change strategies with a regional perspective.
- Cross-functional skills: business acumen, critical thinking, decision-making, and data storytelling. Behavioural Expectations
Notes and original content
- Claims Excellence Lead – APAC
- Location: Singapore
- Role Overview
- Monitor and articulate financial and operational benefits delivered through initiatives; facilitate uptake of new tools through effective change strategies.
- Strategic Planning & Execution
- Qualifications & Experience
- Cross-functional skills: business acumen, critical thinking, decision-making, and data storytelling.
- Behavioural Expectations
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 142'000 - 249'500 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
