Cash Transferts Investigation specialist - Temporary 6 months
Role overview
## Mission - Ensure a seamless level of quality towards our client (WM) in terms of: - Functional expertise - Oral and written communication - Accountability - No acceptance of irrelevant tasks - Maintain good relationship with Compliance without accepting delay in response
## Main responsibilities - Management of email queries from RMs regarding incoming and outgoing funds - Management of incoming queries from other banks - Cancellation or recall of payments - Handling compliance cases - Requesting details to enable the application of funds - Management of email queries from RMs regarding Forex and fiduciary deposits - Cancellation of Forex deals - Opening cases in Jira system to log and track progress
## Your Profile ### Skills and Qualifications - Strong knowledge of cash transfer processes and banking operations - Knowledge of GTExchange/GTMatch or equivalent - Knowledge of JIRA and MX messages is a plus - Languages: French and English, written and spoken
Description
## Mission - Ensure a seamless level of quality towards our client (WM) in terms of: - Functional expertise - Oral and written communication - Accountability - No acceptance of irrelevant tasks - Maintain good relationship with Compliance without accepting delay in response
## Main responsibilities - Management of email queries from RMs regarding incoming and outgoing funds - Management of incoming queries from other banks - Cancellation or recall of payments - Handling compliance cases - Requesting details to enable the application of funds - Management of email queries from RMs regarding Forex and fiduciary deposits - Cancellation of Forex deals - Opening cases in Jira system to log and track progress
## Your Profile ### Skills and Qualifications - Strong knowledge of cash transfer processes and banking operations - Knowledge of GTExchange/GTMatch or equivalent - Knowledge of JIRA and MX messages is a plus - Languages: French and English, written and spoken