Boutique Manager — The Swatch Group (Malaysia) SDN BHD
NewCHF 79'500 - 135'000
The Swatch Group (Malaysia) SDN BHD · Ticino (TI)
- Location
- Ticino
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 79'500 - 135'000
Role overview
Boutique Manager Swatch Group Boutique Manager The company About Omega
Founded in 1848, OMEGA is a watch brand renowned for its excellence, innovation, and precision.
Guided by a pioneering spirit, OMEGA has explored the depths of the ocean and the vastness of space, becoming the first watch worn on the moon.
- Boutique Manager Swatch Group Boutique Manager The company About Omega
- Founded in 1848, OMEGA is a watch brand renowned for its excellence, innovation, and precision.
- Provide clear leadership to the Boutique team by effectively communicating objectives, individual responsibilities, expected outcomes, brand standards, and operational procedures.
- Assign tasks accordingly, monitor progress, and ensure ongoing communication.
- Profile Minimum 7 years of experience in luxury retail, with at least 2 years in a managerial role.
Main responsibilities
- Provide clear leadership to the Boutique team by effectively communicating objectives, individual responsibilities, expected outcomes, brand standards, and operational procedures.
- Assign tasks accordingly, monitor progress, and ensure ongoing communication.
- Coach each team member to achieve both individual and collective goals through regular team meetings, OJT, performance appraisals, proactive identification of training needs, task delegation, and consistent feedback.
- Oversee staff appearance and conduct to ensure compliant with company policies and boutique standards, including uniform, grooming, language, and overall presentation. Sales and Business Development
- Exceed boutique targets in accordance with brand’s retail strategy while ensuring full compliance.
- Attract and convert target prospects into boutique clients.
- Design and implement tailored programs to acquire high-potential customers and effectively manage the client lifecycle.
- Foster lasting relationships and cultivate loyalty with clients as a member of the Omega family by delivering exceptional service.
- Identify growth opportunities and propose clienteling strategies through effective use of the CRM system.
- Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants. Boutique Operations
Key requirements
- Assign tasks accordingly, monitor progress, and ensure ongoing communication.
- Profile Minimum 7 years of experience in luxury retail, with at least 2 years in a managerial role.
- Strong business acumen, analytical skills, and results-oriented mindset.
- Collaborative approach with the ability to foster teamwork and a "can-do" attitude.
- Exceptional communication and presentation skills in English (additional language is a plus).
- Comfortable using Excel, Word, and SAP for operational and reporting tasks.
Application process
- for this job
Additional details
- Beyond its achievements in timekeeping, OMEGA supports global initiatives through partnerships with Orbis International and the GoodPlanet Foundation, and its distinguished ambassadors include George Clooney, Nicole Kidman, Daniel Craig, Cindy Crawford, and many more.
- This role demands strong managerial, interpersonal, and technical skills to lead a high-performing team, build long-term client relationships, and consistently achieve key performance objectives in alignment with brand standards. What You'll Be Doing
- Oversee staff appearance and conduct to ensure compliant with company policies and boutique standards, including uniform, grooming, language, and overall presentation. Sales and Business Development
- Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants. Boutique Operations
- Safeguard the security and proper maintenance of the timepiece stock. Administration & Reporting
- Ensure timely reporting, document submission, and effective communication of updates or policy changes to the boutique team.
- Job Location: Suria KLCC, Kuala Lumpur, Malaysia
- 50088 Kuala Lumpur (Kuala Lumpur) The Swatch Group (Malaysia) SDN BHD Level 22 Wisma Goldhill
- 67, Jalan Raja Chulan MY-50200 Kuala Lumpur Apply for this job
Notes and original content
- Boutique Manager
- Swatch Group
- The company
- About Omega
- Job description
- About The Role
- This role demands strong managerial, interpersonal, and technical skills to lead a high-performing team, build long-term client relationships, and consistently achieve key performance objectives in alignment with brand standards.
- What You'll Be Doing
- Team Leadership
- Oversee staff appearance and conduct to ensure compliant with company policies and boutique standards, including uniform, grooming, language, and overall presentation.
