Sales Administration (m/w/d) — Liebherr

Full description

In the refrigerators and freezers product segment, Liebherr has been developing, manufacturing and selling a wide range of efficient refrigerators and freezers for private and professional use since 1954. In order to constantly inspire customers with innovative solutions, the focus is placed on their needs and the limits of what is feasible are constantly redefined. Liebherr refrigerators and freezers are seen in the industry and among customers as a symbol of the highest quality – today in Europe and tomorrow worldwide. Tasks:

• Professional and proactive support in administrative service topics or support of technical advisors in all service-related, organizational and administrative tasks
• Receiving, recording and processing of service and repair contracts
• Coordination and appointment agreement between customers, service partners and service technicians
• Monitoring and tracking of ongoing service orders until successful completion
• Testing and coordination of the availability of spare parts in close cooperation with the spare parts service
• Collection, classification and forwarding of customer complaints to the relevant specialist areas
• Organization and coordination of technical training, training and further education measures for service partners and employees
• Support in the optimization of service processes as well as in achieving defined KPIs
• Ensuring professional, customer-oriented communication throughout the service process
• Processing of spare parts topics
• Complaint management services
• Planning, organization and management of on/offline training for regional customer service
• Independent processing of daily correspondence
• Master data management in ERP/CRM
• Controlling and release of service billing
• Prepare/create statistics and forecasts Qualifications:
• Successfully completed economic/commercial training
• professional experience in a comparable position is beneficial; ideally in a company with an international orientation
• Secure handling of the common MS Office applications
• Quick comprehension, organizational talent and structured, independent working method
• High commitment, reliability and communication skills
• Very good knowledge of Italian and German or English in words and writing expected at LIEBHERR You can work independently as well as a varied and interesting challenge in an internationally successful group of companies with the social benefits of a modern company and the opportunity on home office. Have we aroused your interest? Then we look forward to your online application. For any questions, please contact Nicole Prokop. Please note that applications via e-mail cannot be considered. One passion. Many opportunities. The company Liebherr-Export AG, headquartered in Nussbaumen in Switzerland, is responsible for the worldwide distribution of construction machinery and refrigerators and freezers of the Liebherr Group. The company handles the export markets for several product segments of the group. Location Liebherr-Export AG General-Guisanstrasse 14 5415 Nussbaumen Switzerland (CH) Contact Nicole Prokop Nicole. [email protected]