Case Manager in Health Care Change Service — AXA Svizzera

Join AXA, the leading Swiss insurance company - as a AXA Health Care was founded in summer 2017 and now has over 200,000 customers. The health care offering includes supplementary health insurance and innovative services such as change and billing services. With these unique services in Switzerland, our customers not only save money, but we also take care of the administrative burden for them. Time or money? With AXA, both! In the customer service of AXA Health Care, we are by our customers' side for all questions and concerns regarding their insurance. We offer comprehensive support, whether in individual advice on our products and contracts or in clarifying questions about changing the basic insurance. Our goal is to offer customers a stress-free and positive experience by putting their needs at the center and responding competently to their concerns. To strengthen our engaged team, we are looking for motivated employees who support our customers in the change service with passion and empathy. AXA is the number 1 provident partner in Switzerland. With our diverse and advanced products in the areas of health and private and occupational providence, we create freedom and security for our customers so that they can live their lives carefree. ## Your Contribution - You take over the professional care and processing by phone and email of all inquiries regarding the change service as well as our supplementary health insurance - You ensure support for the change service platform, a self-service portal - You are responsible for mutations of customer and contract data, including individual solution finding - You are responsible for special cases of the change service that cannot be carried out automatically and conduct individual inquiries and the necessary correspondence with customers and health insurers - You continuously test our change service platform to ensure a top-class digital experience for our customers - You actively contribute to the team, promote knowledge e