Product Trainer — ABB Svizzera (sede Ticino)

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Global Training Manager __ Your role and responsibilities In this role, you will have the opportunity to design, develop and deliver technical trainings in person or remotely to participants across the globe. Each day, you will make sure to prepare highly qualified ABB and Channel Partner front-end sales personnel worldwide who are confident in their product knowledge, sales techniques, and ability to effectively communicate the value of our products and solutions to customers. You will also showcase your expertise by guaranteeing excellent customer service and securing high level of customer satisfaction through trainings. The work model for the role is: hybrid This role is contributing to the to the Critical Power business line in the Electrification Smart Power division. Main stakeholders are Sales, Product Management, Project Management, and Engineering. You will be mainly accountable for: - Preparing and delivering training courses in classroom, online, or on-site and following up on pre- and post-training activities (e.g., training needs and feedback collection, and preparing course material, tools, and equipment). - Designing and developing lesson plans and course material for classroom, on-site and online training in own area of responsibility, and advising on updates needed in e-learning material. Creating and updating course descriptions and training programs. Considering feedback given on courses and implementing corrective actions to ensure continuous improvement - Supporting the Center of Expertise Bid & Proposal and other teams/units in the Power Protection organization when necessary by using own expertise. - Supporting Training Coordinators in making course arrangements, answering course enquiries, and