Account Manager (m/w/d) — Otis SA

Date Posted: 2026-09-16Country: SwitzerlandLocation: Bahnhofstrasse 3, Postfach 371, Dietlikon / ZHDein Rolle Take over as Sales Manager You take responsibility for an existing customer portfolio and develop it sustainably. You are the first point of contact for our customers, secure existing maintenance contracts, win new service contracts from our new plant business and actively contribute to portfolio growth. In addition, you accompany our customers in the long term and ensure a high level of customer satisfaction. Your tasks • You are responsible for establishing and maintaining long-term customer relationships in the maintenance business through proactive customer visits • For this you understand and meet the needs and expectations of our customers in order to maintain and further increase their satisfaction. • You ensure a high conversion rate (creation, tracking and negotiation of offers until successful completion) • You analyze existing contracts with regard to profitability and customer potential with the aim of increasing sales • You process incoming notices, carry out specific measures for contract extension and customer loyalty and analyze reasons for notice and competitive activities • Maintenance and further development of the sales pipeline and ensuring high data quality in the CRM • Independent implementation of sales activities to achieve growth targets • Close cooperation with our service, assembly and sales teams You bring that with you • Technical or commercial training with technical understanding • Several years of experience in sales, account management or business development • Strong customer and service orientation • Negotiation skills, final strength and entrepreneurial thinking • Independent, structured and goal-oriented working method • Enjoy building long-term customer relationships • High initiative, reliability and commitment • Experience in dealing with CRM systems • Very good knowledge of German, English skills are advantageous • C