Teamlead Support & SME Systems Engineering — Stadler Rail

Role overview

• Technical and disciplinary leadership of PLM support with responsibility for service quality, stability, and operability

• Ensuring efficient operational support, including prioritization, escalation management, and continuous quality assurance

• Development and standardization of support processes, methods, and PLM standards

• Responsibility for software, version, variant, and release management in the product development process

• Advisory and support to technical departments on architecture, process, and tool decisions in the PLM and software environment

• Steering and coordination of collaboration between technical departments, IT, and external service providers and partners

• Planning and implementation of sustainable migration, transition, and replacement strategies for legacy systems such as SMARTEAM, 3DX, or AUTOCAD

• Completed technical or informatics education or degree with experience in the PLM field and support of complex system landscapes

• In-depth knowledge of Teamcenter, SMARTTEAM, and 3DX, as well as understanding of mechatronic products and software management throughout the product lifecycle

• Responsibility for operational PLM support, including operation, prioritization, service quality, and continuous optimization of support processes according to ITIL