PLM Supporters — Stadler Rail

Role overview

PROFILE Degree: technical or IT-related training Experience: Application of engineering and manufacturing processes Further training: Further training in the PLM environment, ITIL and system training Further knowledge: TEAMCENTER, CATIA, SAP ERP Technical and methodological competence:

• Distinctive ability to provide structured user support, including moderation of key user communities, target group-oriented communication and creation of practical documentation
• High competence in the systematic analysis of complex disruptions with the help of Logs, system tools and PLM-specific specialist knowledge as well as methodical ticket and incident management
• Sound experience in carrying out and documenting system tests after updates, patches or releases as well as in supporting rollouts and migrations
• Methodical understanding of the evaluation, further development and optimization of PLM processes (e.g. CAD integration, change management) and to derive improvements based on user feedback Interpersonal skills:
• Strong teamwork skills to work effectively with different departments and cross-cultural teams to share knowledge and achieve common goals
• Strong empathy, the ability to put yourself in the shoes of users, understand their problems and communicate with patience and understanding
• Strong communication skills to clearly and understandably convey complex technical information to different stakeholders and ensure that everyone involved is on the same page TASKS Main tasks
• Carrying out the analysis of complex disruptions using logs and system tools, including processing second-level issues as well as structured documentation and tracking in the ticket system and passing them on to the 3rd level support level
• Carrying out system tests after updates, patches or releases as well as participating in rollouts and migrations to ensure stable system operation
• Feedback to optimize PLM processes and workflows based on user feedback as well as support in standardization and improvement initiatives Additional and secondary tasks
• Creation of documentation, version control and close collaboration with other IT and specialist departments
• Support in the maintenance and control of data in the PLM ecosystem

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