IT & Automation Operations Manager — FELFEL
- Location
- Zürich
- Contract
- full-time
- Posted
- 15 days ago
Role overview
NICE TO MEET YOU! IN SHORT
Are you a tech-savvy problem solver ready to modernize an expanding IT landscape?
As our new IT & Automation Operations Manager (80–100%) in Zurich Wiedikon, you will be right at the heart of our tech evolution.
- NICE TO MEET YOU! IN SHORT
- Are you a tech-savvy problem solver ready to modernize an expanding IT landscape?
- YOUR RESPONSIBILITIES Strategic Transformation (40%)
- Drive the migration from overlapping platforms (Google Workspace, Microsoft 365, Dropbox) into one unified, modern workplace ecosystem to support hybrid work and international expansion.
- 5–7 years of experience in IT or technology operations, with a proven track record of driving platform migrations and SaaS consolidations.
- Background working in fast-growing scale-ups or SMEs (100–500 employees), ideally within retail, logistics, or food service.
Main responsibilities
- YOUR RESPONSIBILITIES Strategic Transformation (40%)
- Drive the migration from overlapping platforms (Google Workspace, Microsoft 365, Dropbox) into one unified, modern workplace ecosystem to support hybrid work and international expansion.
- Analyze, redefine, and execute scalable IT processes to elevate internal service levels without increasing headcount.
- Rationalize and simplify our SaaS landscape and optimize software licenses to reduce IT costs by 30–50%.
- Build, scale, and govern automation workflows across IT and business processes while supporting our motivated citizen developers. Operational Excellence (50%)
- Manage end-user computing, device lifecycles, and workplace technology, including laptops, mobile devices, and meeting rooms.
- Implement and improve Identity & Access Management (IAM), including SSO, MFA, and automated user provisioning and deprovisioning.
- Elevate our ITIL-based service management framework to ensure rapid internal support, clear SLAs, and high user satisfaction.
- Standardize processes, maintain data hygiene, and automate workflows across core business systems like ERP, HR, and finance tools.
- Consolidate vendor relationships, negotiate contracts, and manage software licenses while ensuring data protection and audit readiness.
Key requirements
- 5–7 years of experience in IT or technology operations, with a proven track record of driving platform migrations and SaaS consolidations.
- Background working in fast-growing scale-ups or SMEs (100–500 employees), ideally within retail, logistics, or food service.
- Deep technical expertise in Microsoft 365 or Google Workspace administration, migration, and optimization.
- Hands-on experience with Identity Management solutions (Azure AD, Google Cloud Identity, Okta) and MDM platforms (Kandji, JAMF, Rippling, Intune).
- Proficiency in business process automation tools such as n8n, PowerAutomate, or Zapier.
Application process
- Strong understanding of data protection, access controls, and compliance requirements for core business applications.
- High degree of ownership and autonomy, with the ability to make independent day-to-day decisions and balance operational needs with long-term strategic goals.
- Creative problem-solving skills and a proven ability to act as a change agent with limited resources.
- If this sounds like the job for you, then APPLY NOW with your complete application documents in English or German.
- We are looking forward to hearing from you! NOW ABOUT US
- FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality.
- With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day.
- Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).
Company and context
- Lead organizational change initiatives to ensure the smooth adoption of new tools and processes across the company.
- Collaborate closely with the engineering and platform teams on authentication, integrations, and shared services.
- Evaluate and pilot innovative digital tools that drive operational efficiency. WHAT TO EXPECT
- Collaborative mindset with a passion for supporting and consulting the wider organization within a lean team structure.
- Excellent professional communication skills in English and German;
- French is a strong plus.
- Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings.
- After all, FELFEL is about good food.
- Valid work permit or Swiss passport. YOU WILL BE MEASURED BY OUR BENEFITS
- Lots of delicious food, just a few steps away from your desk - we make your gastronomic dreams come true
Additional details
- YOUR RESPONSIBILITIES Strategic Transformation (40%)
- Build, scale, and govern automation workflows across IT and business processes while supporting our motivated citizen developers. Operational Excellence (50%)
- Deploy self-service IT solutions and document core processes to maximize team productivity and eliminate single points of failure. Business Partnership (10%)
- Evaluate and pilot innovative digital tools that drive operational efficiency.
- Valid work permit or Swiss passport. YOU WILL BE MEASURED BY
- We are looking forward to hearing from you!
Notes and original content
- NICE TO MEET YOU!
- YOUR RESPONSIBILITIES
- Strategic Transformation (40%)
- Build, scale, and govern automation workflows across IT and business processes while supporting our motivated citizen developers.
- Operational Excellence (50%)
- Deploy self-service IT solutions and document core processes to maximize team productivity and eliminate single points of failure.
- Business Partnership (10%)
- WHAT TO EXPECT
- YOUR PROFILE
- Valid work permit or Swiss passport.
Questions about this listing
What salary does FELFEL offer for this role?
FELFEL lists CHF 121'500 - 206'500 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does FELFEL offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with FELFEL during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at FELFEL?
Use the "Apply now" button on this page — it links directly to FELFEL's original listing at felfel.jobs.personio.de, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
