Quereinstieg Kundenbegleiter:in — FFS Officine (Ferrovie Federali)

Full description

Lateral entry customer companion: in 100% | SBB - - - - - - Move Switzerland with us. Lateral entry as a customer assistant Romanshorn, May 1, 2027, 100% Apply now

You can look forward to this. As a customer companion, you are in direct contact with our passengers and accompany them on their journey. You can expect a varied, eight-month paid full-time training course in which you will be trained in theory and practice. Our training locations are Bern, Renens, Olten or Zurich Altstetten. After successfully completing your final exam, you will work shifts as a customer companion throughout Switzerland, with the shifts beginning and ending at the same training location. The customer support career offers you interesting development opportunities in personnel or technical management functions. As a customer companion, you contribute to our big goal: enthusiastic customers. You see irregular working hours and shift work as an advantage because you can enjoy your free time while others are working. We pay additional wages for night and weekend work, for example with an additional hourly wage of 16 francs for Sunday work. For night shifts, you receive a time allowance of 10 to 30%, which gives you more free time. Find out more about the profession at the next information event. Benefits such as free GA and discounted travel abroad

• also for the family
• can be found on our website under Benefits. You can move that.
• As a customer companion, you are in direct contact with our customers and accompany them on their journey. You check tickets and record personal details of passengers without a valid ticket.
• For example, you give our travelers information about their connecting connections with train announcements.
• You offer support in the event of disruptions and in the implementation of safety standards.

• You are also responsible for preparing the train. This means that you carry out brake tests as well as internal and external checks on the trains.
• When there is a high volume of passengers, you will take on customer management tasks at the train station.
• Thanks to the precisely timed duty schedule, you can start your well-deserved end of work on time and without any further tasks or emails. This is what you bring with you.
• You are reliable, a team player and represent SBB through your presence. Thanks to your strong customer orientation as well as your excellent communication and conflict skills, you make a decisive contribution to a positive customer experience.
• We rely on cooperation and team spirit to overcome the sometimes physically demanding tasks.
• You are happy to take on responsibility for this demanding work, have a healthy dose of assertiveness, are proficient in digital tools and are willing to work in shifts.
• You have completed a vocational apprenticeship (at least two years) or a high school diploma. Your motivation is more important to us than the industry you come from.
• You have very good knowledge of German (level C1) and can already communicate in French. You also have the willingness to acquire two language diplomas (level A2) within two years: French and either Italian or English.
• During the application process, we will require you to provide a current extract from your criminal record and debt collection register (not older than 3 months). The document can be ordered when you are invited to get to know each other in person.

Your salary and your benefits.

Classification during the second training is based on function and age. You can find out more about the specific salary for this role under lateral entry.

This gets you started.

The fact that you want to move Switzerland with us is our greatest motivation. That's why we don't include a letter of motivation at this point. If you still want to tell us your motivation, you still have the opportunity to do so in our application tool. Doing great things is easier if you do it yourself. This starts with your application.

This is how it continues.

× You will receive initial feedback from us no later than 10 working days after receipt of your application. Final decision Application Final decision Any questions? About the application process SBB Recruiting Support Telephone + 41 51 220 20 29 [email protected] #simplyyou FAQ about the application On the spot Job ID 104069 Walter Scherrer, team leader for customer support Telephone +41 512 81 49 55 Unfortunately, applications via email cannot be considered. We do not accept dossiers from recruiters for this position.

This is what we offer.

Benefits

Find out more Wherever possible, we rely on flexible working hours and modern working time models. In addition, as an employer, we are also flexible when it comes to balancing your professional life with your private life. Find out more Find out more Differences welcome Differences welcome Find out more With over 150 different professions, we offer an impressive variety of entry and development opportunities. Our employees are just as diverse. That is why we are committed to ensuring that all employees can contribute their individual strengths and ways of thinking. Find out more Find out more Career and development Career and development Find out more We support our employees based on their personal needs and ambitions. To this end, we provide a wide range of cross-disciplinary and cross-departmental training courses. We contribute financially and temporally to selected external further training courses. Find out more Find out more