Head of Assistant Hub Private Customers Bank (f/m/d) — Baloise
- Location
- Solothurn
- Contract
- full-time
- Posted
- 20 days ago
Role overview
We are the bank of Helvetia – an innovative financial services provider that intelligently combines banking and insurance.
Setting new standards together and shaping the future – for us, this means more than simply working through tasks.
Here you work with people who take responsibility, have high demands and have the courage to go new ways.
- We are the bank of Helvetia – an innovative financial services provider that intelligently combines banking and insurance.
- Setting new standards together and shaping the future – for us, this means more than simply working through tasks.
- You run the decentralized assistance hub from the Solothurn homebase in terms of personnel and expertise and regularly show your presence at the other Swiss locations.
- You relieve the administrative burden on customer consultants, actively participate in day-to-day business and clarify inquiries directly with the customer – you master the balancing act between first-class customer service and active sales support.
Main responsibilities
- You run the decentralized assistance hub from the Solothurn homebase in terms of personnel and expertise and regularly show your presence at the other Swiss locations.
- You relieve the administrative burden on customer consultants, actively participate in day-to-day business and clarify inquiries directly with the customer – you master the balancing act between first-class customer service and active sales support.
- You promote a sales-oriented mindset throughout the hub and ensure that administrative relief and sales clout go hand in hand.
- You ensure efficient back office processes, guarantee the highest quality of service and consistently adhere to processing times.
- You critically analyze existing processes, drive continuous improvements and promote an open feedback culture across all locations.
- You represent the area significantly in cross-sectoral initiatives. Requirements
- Commercial degree (EFZ), in-depth practice in banking sales and settlement as well as ideally initial management experience and strong sales skills to optimally serve the interface to the front
- Fluent language skills in German and French. Italian advantage
- High willingness to travel within Switzerland for regular cross-location cooperation
- Mandatory user knowledge of the Avaloq core banking system
Additional details
- You represent the area significantly in cross-sectoral initiatives.
- Fluent language skills in German and French.
Notes and original content
- Requirements
- Italian advantage
Questions about this listing
What salary does Baloise offer for this role?
Baloise lists CHF 94'500 - 143'000 gross per year for this position in Solothurn. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Baloise offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Baloise during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Solothurn?
EU/EFTA residents living in the border zone of the country adjoining Canton Solothurn can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Solothurn's cantonal migration office or with HR during the application.
How do I apply for this position at Baloise?
Use the "Apply now" button on this page — it links directly to Baloise's original listing at jobs.helvetia.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
