Technical:r Supporter:in (FR/DE) Consumer electronics & IT area — Brack.Alltron AG
- Location
- Mägenwil
- Contract
- full-time
- Posted
- 10 days ago
Role overview
Tasks
- Processing technical support requests by telephone, e-mail and at the technical desk in French
- Information on repair status and opening and documentation of repair cases (RMA)
- Performing error diagnosis on devices, components and systems
- Testing and preparation of equipment for further processing at service points
- Regular exchange with suppliers, manufacturers and external service points
- Ensuring a solution-oriented and high level of customer service in the after-sales sector
- Administrative activities for compliance with internal and external service level agreements (SLA)
- Monitoring and controlling of the RMA processes incl. Compliance with lead times
- Support of the team in day-to-day support operations and deputies if necessary
Requirements
- Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment
Contacts
- Processing technical support requests by telephone, e-mail and at the technical desk in French
- Information on repair status and opening and documentation of repair cases (RMA)
- Performing error diagnosis on devices, components and systems
- Testing and preparation of equipment for further processing at service points
- Regular exchange with suppliers, manufacturers and external service points
- Ensuring a solution-oriented and high level of customer service in the after-sales sector
- Administrative activities for compliance with internal and external service level agreements (SLA)
- Monitoring and controlling of the RMA processes incl. Compliance with lead times
- Support of the team in day-to-day support operations and deputies if necessary Requirements
- Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment Very good knowledge of French and German; Other languages are beneficial
Additional details
- Monitoring and controlling of the RMA processes incl. Compliance with lead times
- Support of the team in day-to-day support operations and deputies if necessary
- Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment Very good knowledge of French and German; Other languages are beneficial
- You are strongly customer- and solution-oriented, recognize needs precisely and implement them successfully thanks to empathy and communication strength
Notes and original content
- Monitoring and controlling of the RMA processes incl.
- Compliance with lead times
- Requirements
- Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment
- Very good knowledge of French and German;
- Other languages are beneficial
Questions about this listing
What salary does Brack.Alltron AG offer for this role?
Brack.Alltron AG lists CHF 72'500 - 110'500 gross per year for this position in Mägenwil. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Brack.Alltron AG offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Brack.Alltron AG during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA residents living in the border zone of the country adjoining Canton Aargau can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at Brack.Alltron AG?
Use the "Apply now" button on this page — it links directly to Brack.Alltron AG's original listing at jobs.brackalltron.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
