Technician:in / Supporter:in (2nd Level) IT, Network & Consumer Electronics (FR) — Brack.Alltron AG
CHF 62'000 - 94'000
Brack.Alltron AG · Mägenwil (AG)
- Location
- Mägenwil
- Contract
- full-time
- Posted
- 9 days ago
SalaryCHF 62'000 - 94'000
Role overview
Tasks
- Processing technical support requests by telephone, e-mail and at the technical desk in French
- Information on repair status and opening and documentation of repair cases (RMA)
- Performing error diagnosis on devices, components and systems
- Testing and preparation of equipment for further processing at service points
- Regular exchange with suppliers, manufacturers and external service points
- Ensuring a solution-oriented and high level of customer service in the after-sales sector
- Administrative activities for compliance with internal and external service level agreements (SLA)
- Monitoring and controlling of the RMA processes incl. Compliance with throughput times
- Support of the team in day-to-day support operations as well as deputies if required
Requirements
- Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment
Contacts
- Processing technical support requests by telephone, e-mail and at the technical desk in French
- Information on repair status and opening and documentation of repair cases (RMA)
- Performing error diagnosis on devices, components and systems
- Testing and preparation of equipment for further processing at service points
- Regular exchange with suppliers, manufacturers and external service points
- Ensuring a solution-oriented and high level of customer service in the after-sales sector
- Administrative activities for compliance with internal and external service level agreements (SLA)
- Monitoring and controlling of the RMA processes incl. Compliance with throughput times
- Support of the team in day-to-day support operations as well as deputies if required Requirements
- Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment Very good knowledge of French and German; Other languages are beneficial
Additional details
- Monitoring and controlling of the RMA processes incl. Compliance with throughput times
- Support of the team in day-to-day support operations as well as deputies if required
- Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment Very good knowledge of French and German; Other languages are beneficial
- You are strongly customer- and solution-oriented, recognize needs precisely and implement them successfully thanks to empathy and communication strength
Notes and original content
- Monitoring and controlling of the RMA processes incl.
- Compliance with throughput times
- Requirements
- Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment
- Very good knowledge of French and German;
- Other languages are beneficial
