Team Leader:in Customer Service Center Sales 80-100 % — Heineken Switzerland
- Location
- Luzern
- Contract
- full-time
- Posted
- 56 days ago
Role overview
For our subsidiary Stardrinks AG, we are looking for a dedicated and powerful personality as a team leader:in Customer Service Center Sales at the Lucerne site to strengthen our customer service center.
In this versatile role, you will lead a team in customer service that works at two locations (Luzern & Winterthur) and make sure that our customers receive professional and solution-oriented support at any time.
At the same time, you are actively driving the further development of our digital customer channels (eB2B platform / Eazle) and continuously optimizing processes using modern methods. Your Mansioni
- For our subsidiary Stardrinks AG, we are looking for a dedicated and powerful personality as a team leader:in Customer Service Center Sales at the Lucerne site to strengthen our customer service center.
- In this versatile role, you will lead a team in customer service that works at two locations (Luzern & Winterthur) and make sure that our customers receive professional and solution-oriented support at any time.
- Multiannual experience in customer service, sales support or contact center – ideally with leadership experience
- Complete training and further training in the field of management, business management or project management
- Very good knowledge of German and good knowledge of French and English Cosa offriamo
Key requirements
- Multiannual experience in customer service, sales support or contact center – ideally with leadership experience
- Complete training and further training in the field of management, business management or project management
What the company offers
- Very good knowledge of German and good knowledge of French and English Cosa offriamo
Contacts
- Planning, control and continuous optimization of the daily processes in the customer service (via eB2B platform/eazle, e-mail and telephone)
- Support and further development of the team in operational daily business using TPM and Lean-Six-Sigma methods
- Coordination with internal interfaces such as sales, IT and shared services
- Ensure smooth support for our digital platforms and systems (e.g. CRM, SAP, Webshop)
- Responsibility for capacity planning, forecasts and reporting in customer service - cooperation or management of projects for the digitization and further development of our customer service
Company and context
- Strong communication and organizational skills and joy in working with people
- Interest in process optimization, digitization and data-based decisions
- Experience with CRM, ERP or Contact Center systems
Additional details
- At the same time, you are actively driving the further development of our digital customer channels (eB2B platform / Eazle) and continuously optimizing processes using modern methods.
- Ensure smooth support for our digital platforms and systems (e.g.
- Very good knowledge of German and good knowledge of French and English
Notes and original content
- Your Mansioni
- CRM, SAP, Webshop)
- Cosa offriamo
Questions about this listing
What salary does Heineken Switzerland offer for this role?
Heineken Switzerland lists CHF 69'500 - 106'000 gross per year for this position in Luzern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Heineken Switzerland offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Heineken Switzerland during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Lucerne?
EU/EFTA residents living in the border zone of the country adjoining Canton Lucerne can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Lucerne's cantonal migration office or with HR during the application.
How do I apply for this position at Heineken Switzerland?
Use the "Apply now" button on this page — it links directly to Heineken Switzerland's original listing at careers.theheinekencompany.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
