Switchboard operator — EFG International AG
- Location
- Lugano
- Contract
- permanent
- Posted
- 13 days ago
Role overview
Our Company
EFG International is a global private banking group, offering private banking and asset management services. We serve clients in over 40 locations worldwide. EFG International offers a stimulating and dynamic work environment and strives to be an employer of choice.
EFG is committed to providing an equitable and inclusive working environment that is founded on the principle of mutual respect. Joining our team means experiencing a supportive environment, where your contributions are valued and recognised. We strongly believe that the diversity of our teams gives us a competitive advantage by fostering better decision-making and greater innovation.
Our Purpose and Mission
Empowering entrepreneurial minds to create value – today and for the future.
We are a private bank, offering personalised solutions on a global scale to private and institutional clients. Our sustainable success is based on our talents and on how we partner with our clients and communities to create lasting value.
Job Description
The position of Switchboard Operator is based in Lugano. The role includes answering and managing incoming calls, providing information in line with internal and external guidelines, and transferring calls to the appropriate contacts and/or taking accurate messages when required. The candidate must be fluent in English, Italian, French and German.
Main responsibilities
- Answer incoming calls, greeting callers, providing information, transferring calls, or taking messages as necessary
- Perform various data entry or word processing tasks, such as updating phone directories
- Performing general administrative duties
- Handle sensitive information in a confidential manner
Skills and experience
- Successfully completed commercial education
- Fluency in English and national languages
- Around 2-4 years of working experience as Switchboard operator
- Excellent time management skills, ability to multitask and prioritize request from various sources, work under pressure
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Knowledge of the Microsoft Office package
- Communicative, trustworthy presence, politeness
- Ability to work in a team and listening skills
- Actively looking for ways to help people
Our Values
Accountability: Taking ownership for tasks and challenges, as well as seeking continuous improvement
Hands-on: Being proactive to rapidly deliver high-quality results
Passionate: Being committed and striving for excellence
Solution-driven: Focusing on client outcomes and treating clients fairly with a risk-aware mindset
Partnership-oriented: Promoting collaboration and teamwork. Working together with an entrepreneurial spirit.
Description
EFG International is a global private banking group, offering private banking and asset management services. We serve clients in over 40 locations worldwide. EFG International offers a stimulating and dynamic work environment and strives to be an employer of choice.
Empowering entrepreneurial minds to create value – today and for the future.
The position of Switchboard Operator is based in Lugano. The role includes answering and managing incoming calls, providing information in line with internal and external guidelines, and transferring calls to the appropriate contacts and/or taking accurate messages when required. The candidate must be fluent in English, Italian, French and German.
Questions about this listing
What salary does EFG International AG offer for this role?
EFG International AG lists CHF 85'500 - 150'000 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does EFG International AG offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with EFG International AG during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status.
How do I apply for this position at EFG International AG?
Use the "Apply now" button on this page — it links directly to EFG International AG's original listing at fa-eqai-saasfaprod1.fa.ocs.oraclecloud.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
