Service Head of COPC GCR — Bühler Group
- Location
- Wuxi
- Contract
- full-time
- Posted
- 11 days ago
Role overview
Aufgaben
Develop a step-by-step roadmap to build up the capabilities for various use cases (e.g.
RemoteCare (24/7), Connectivity & Digital service delivery, etc.) aligned with regional and global service strategies.
- Aufgaben:
- Develop a step-by-step roadmap to build up the capabilities for various use cases (e.g.
Company and context
- Build-up, manage and develop the organization, implement processes and tools (e.g. service cloud ticketing) for the COPC business cases operations.
- Be a key member of the global COPC Initiative to shape and implement global standards, processes and tools.
- Own the COPC China business case, including budget, cost responsibility and profitability.
- Work and interface closely with existing operations teams of different functions in CS, Sales and PE (e.g. automation, field service, parts operation, and service workshops.)
- Support customers across all disciplines (automation, mechanical, digital etc.) and ensure a seamless customer experience by coordinating appropriate escalation per Business Unit.
- Build and sustain a high knowledge level, continuously enriching it in line with development roadmaps and regional CS business plan.
- Maintain close contact with customers and Customer Relationship Managers to ensure a seamless experience, coordinate escalation, and identify new business opportunities.
- Provide timely feedback to the businesses to improve the service product offering and digital solutions.
- Implement security training to use all the communication tools according to the valid regulations. Anforderungen:
- Bachelor's degree or above, major in Engineering, STEM, or related disciplines.
Additional details
- Implement security training to use all the communication tools according to the valid regulations.
Notes and original content
- Anforderungen:
Questions about this listing
What salary does Bühler Group offer for this role?
Bühler Group lists CHF 79'000 - 120'000 gross per year for this position in Wuxi. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Bühler Group offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Bühler Group during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in St. Gallen?
EU/EFTA residents living in the border zone of the country adjoining Canton St. Gallen can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with St. Gallen's cantonal migration office or with HR during the application.
How do I apply for this position at Bühler Group?
Use the "Apply now" button on this page — it links directly to Bühler Group's original listing at jobs.buhlergroup.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
