Service Desk Analyst — Coop Pronto AG
- Location
- Allschwil, Basel-Landschaft
- Contract
- full-time
- Posted
- 23 days ago
Role overview
Service Desk Analyst
Coop Pronto AG — Allschwil, Basel-Landschaft, Svizzera
Coop Pronto AG is a company of the Coop Group.
- Service Desk Analyst
- Coop Pronto AG — Allschwil, Basel-Landschaft, Svizzera
- Processing of incidents and service requests of end users (Coop Pronto AG, Coop Pronto Shop and partners)
- Acquisition and processing of 2nd and 3rd level tickets in the service desk
Main responsibilities
- Processing of incidents and service requests of end users (Coop Pronto AG, Coop Pronto Shop and partners)
- Acquisition and processing of 2nd and 3rd level tickets in the service desk
- Creation, analysis and handling of "problems" arising from incidents
- Coordination of smaller task forces for operational problems
- Initiation of escalations of SLA violations and coordination of operational activities with the support of partners
- Monitoring and processing of incidents from event management (monitoring) Optimization of alarm workflows
Application process
- We look forward to your application!
- Promote integration with other applications and expand asset management workflows Deputy Head of Service Desk Requirements
- Completed degree in computer science or a comparable qualification
- Professional experience in IT Service Management In-depth knowledge of ITSM tools Analytical and solution-oriented procedure High communication and team skills
- Very good knowledge of German in words and writing as well as good knowledge of English and French
- Initiative, networked thinking and submission of optimization proposals
- High service and customer orientation as well as strong communication skills Structured and independent working method Your contact person Vanessa Walliser
Contacts
- Human Resources, +41 61 485 41 12 Tipo:Full-time Sede: Allschwil
Additional details
- Monitoring and processing of incidents from event management (monitoring) Optimization of alarm workflows
- Promote integration with other applications and expand asset management workflows Deputy Head of Service Desk
- Professional experience in IT Service Management In-depth knowledge of ITSM tools Analytical and solution-oriented procedure High communication and team skills
- High service and customer orientation as well as strong communication skills Structured and independent working method Your contact person Human Resources, +41 61 485 41 12
Notes and original content
- Monitoring and processing of incidents from event management (monitoring)
- Optimization of alarm workflows
- Promote integration with other applications and expand asset management workflows
- Deputy Head of Service Desk
- Requirements
- Professional experience in IT Service Management
- In-depth knowledge of ITSM tools
- Analytical and solution-oriented procedure
- High communication and team skills
- High service and customer orientation as well as strong communication skills
Questions about this listing
What salary does Coop Pronto AG offer for this role?
Coop Pronto AG lists CHF 62'000 - 94'000 gross per year for this position in Allschwil, Basel-Landschaft. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Coop Pronto AG offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Coop Pronto AG during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Coop Pronto AG?
Use the "Apply now" button on this page — it links directly to Coop Pronto AG's original listing at jobs.coopjobs.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
