Rail Infrastructure Sales Customer Service Manager — FFS Officine (Ferrovie Federali)
- Location
- Bern
- Contract
- full-time
- Posted
- Yesterday
Role overview
Head of Customer Service Sales Railway Infrastructure 60-100% | SBB
Move Switzerland with us.
Head of Customer Service Sales Railway Infrastructure
- Head of Customer Service Sales Railway Infrastructure 60-100% | SBB
- Move Switzerland with us.
- Du führst mit Klarheit und Empathie, kommunizierst auf Augenhöhe und gehst Konflikte lösungsorientiert an.
- Strategisches und konzeptionelles Denken verbindest du mit entschlossenem Handeln, hoher Dienstleistungsorientierung und Qualitätsbewusstsein.
- Find out more
- Wherever possible, we rely on flexible working hours and modern working time models.
Key requirements
- Du führst mit Klarheit und Empathie, kommunizierst auf Augenhöhe und gehst Konflikte lösungsorientiert an.
- Strategisches und konzeptionelles Denken verbindest du mit entschlossenem Handeln, hoher Dienstleistungsorientierung und Qualitätsbewusstsein.
- Mehrjährige Führungserfahrung in einer vergleichbaren Funktion sowie Erfahrung im Verkauf und in der Fachführung bringst du mit.
- Sicherer Umgang mit SAP- und CRM-Systemen sowie Routine in der Umsetzung von Compliance- und Revisionsvorgaben.
- Abgeschlossene betriebswirtschaftliche Aus- oder Weiterbildung auf Stufe FH/Uni.
- Sehr gute Deutschkenntnisse auf Niveau C2 und idealerweise Französisch auf Niveau B1.
- Kenntnisse in Englisch oder Italienisch sind von Vorteil.
What the company offers
- Find out more
- Wherever possible, we rely on flexible working hours and modern working time models.
- In addition, as an employer, we are also flexible when it comes to balancing your professional life with your private life. Find out more Find out more Differences welcome Differences welcome Find out more
- With over 150 different professions, we offer an impressive variety of entry and development opportunities.
- Our employees are just as diverse.
- That is why we are committed to ensuring that all employees can contribute their individual strengths and ways of thinking. Find out more Find out more Career and development Career and development Find out more
- We support our employees based on their personal needs and ambitions.
- To this end, we provide a wide range of cross-disciplinary and cross-departmental training courses.
- We contribute financially and temporally to selected external further training courses. Find out more Find out more
Application process
- now
- You can look forward to this.
- In this key role, you will design customer service in sales in the railway infrastructure and ensure that service provision and billing are transparent, compliant and geared towards customer satisfaction.
- You work closely with sales and partner management, service providers and customers with a noticeable influence on the quality and impact of the services.
- You can expect a motivated team that relies on trust, service orientation and collaboration, and in which you actively shape culture and performance.
- You will further develop processes in a targeted manner in order to support processes even more effectively and use digital sales solutions in a targeted manner.
- Internal training and professional development paths support you in expanding your sphere of influence.
- You can move that.
Contacts
- Unfortunately, applications via email cannot be considered. Telephone + 41 51 220 20 29
- [email protected] simplyyou
- Email: [email protected]
- From August 3rd, 2026 telephone +41 79 227 14 32
Additional details
- You will receive initial feedback from us no later than 10 working days after receipt of your application. Final decision September 2026 About the application process SBB Recruiting Support FAQ about the application
- In addition, as an employer, we are also flexible when it comes to balancing your professional life with your private life. Differences welcome
- That is why we are committed to ensuring that all employees can contribute their individual strengths and ways of thinking. Career and development
- We contribute financially and temporally to selected external further training courses.
Notes and original content
- You will receive initial feedback from us no later than 10 working days after receipt of your application.
- Final decision September 2026
- Application
- Any questions?
- About the application process
- SBB Recruiting Support
- Telephone + 41 51 220 20 29
- [email protected]
- FAQ about the application
- On the spot
Questions about this listing
What salary does FFS Officine (Ferrovie Federali) offer for this role?
FFS Officine (Ferrovie Federali) lists CHF 113'000 - 192'000 gross per year for this position in Bern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does FFS Officine (Ferrovie Federali) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with FFS Officine (Ferrovie Federali) during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at FFS Officine (Ferrovie Federali)?
Use the "Apply now" button on this page — it links directly to FFS Officine (Ferrovie Federali)'s original listing at jobs.sbb.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
