Product Manager - Customer Relations Centers (CRCs) — Richemont
- Location
- Meyrin
- Contract
- full-time
- Posted
- 2 days ago
Role overview
Reference code: JR128112 Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories.
Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons.
At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity. YOUR MISSION: The Product Manager
- Reference code: JR128112 Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories.
- Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons.
Application process
- Product Strategy & Vision: Define and champion the product vision, strategy, and roadmap for all applications and platforms utilized by Richemont's CRCs, aligning with overall business objectives and client experience goals and omni-channel needs.
- Leadership & Oversight: Act as a leader, overseeing and guiding product teams responsible for the development and continuous improvement of CRC-facing products.
- Provide mentorship and strategic direction to ensure consistent product excellence.
- Stakeholder Management: Collaborate extensively with CRC operations, Group Technology and Maisons responsible teams.
- Manage as well external vendors to gather requirements, orchestrate expectations, and ensure product solutions meet diverse business needs.
- Product Lifecycle mindset: Own the end-to-end product lifecycle, from discovery, ideation, and requirements gathering to development, launch, adoption, and post-launch optimization.
- Roadmap & Backlog Management: Develop and maintain a clear, prioritized product roadmap and backlog, ensuring features deliver maximum business value, enhance agent efficiency, and improve the overall client journey.
- Technology Expertise: Drive the strategic adoption and optimization of key technologies within the CRC ecosystem, with a strong focus on Salesforce (particularly Service Cloud) and integrated telephony solutions.
Company and context
- Exceptional stakeholder management, communication, and presentation skills, with the ability to influence and engage effectively at all levels of the organization.
- Strategic thinker with a hands-on approach to problem-solving, execution, and continuous improvement.
- Analytical mindset with the ability to use data to inform decisions and measure impact.
- Experience in the luxury retail or high-end service industry is a significant advantage.
- Fluency in both English and French (written and spoken) is mandatory #Richemont #WeCraftTheFuture Similar Jobs Engineering & Product Development Platforms Technology Team Lead Save Moscavide, Portugal Richemont Cloud Security Team Lead Save Meyrin, Switzerland Richemont New Foundations
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Additional details
- At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity. YOUR MISSION: The Product Manager
Notes and original content
- At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
- YOUR MISSION: The Product Manager
Questions about this listing
What salary does Richemont offer for this role?
Richemont lists CHF 97'500 - 165'500 gross per year for this position in Meyrin. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Richemont offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Richemont during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA residents living in the border zone of the country adjoining Canton Geneva can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at Richemont?
Use the "Apply now" button on this page — it links directly to Richemont's original listing at careers.richemont.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
