Manager Digital Guest Experience & Platforms 80 - 100% (w/m/i) — Grand Resort Bad Ragaz

Full description

Tasks: You develop the enterprise-wide target image and roadmap for the digital guest journey and take over the user-related product responsibility for our core applications as well as the future digital guest platforms.

• Control and prioritization of the product backlog according to guest and business benefits, strategic relevance, effort and dependencies
• Further development of our website, the digital booking and purchase routes as well as other digital contact points and the associated processes
• Data-based optimization of the digital guest experience with focus on user friendliness, personalization, conversion and direct business
• Translation of the needs of the business units into clear technical requirements and monitoring of the solutions from the conception to the successful introduction
• Professional leadership of cross-sectoral initiatives and coordination of cooperation between business areas, marketing, CRM, IT and external partners
• Definition of relevant KPIs and ensuring measurable business benefits, clear priorities and higher time-to-market
• Evaluation of new technological opportunities, particularly in the field of artificial intelligence, and transfer of appropriate approaches to concrete applications

Requirements: You have a higher degree in business informatics, digital business, business administration, marketing or a comparable qualification. In addition, you have

• Multi-year experience in digital product management, as Product Owner, Business Analyst or in a comparable interface function between business and IT
• Well-founded knowledge in the areas of customer journey, UX/UI, digital platforms, web analytics, conversion optimization and CRM
• Experience in the analysis of business processes and in the formulation of clear, feasible requirements
• A good technical understanding of platform architectures, APIs, integrations, data, data protection and information security
• Entrepreneurial thinking, analytical strength and a strong orientation to the needs of our guests
• A binding communication and prioritisation competence and a joy of bringing together different perspectives
• Ideally experience in the hospitality, tourism, health care or in a similar service-oriented environment

We offer

• Snupper evenings and discounts at the Thermal Spa
• Free tickets Tamina Gorge
• Sleeping for a trial after a trial period
• Up to 50% discount in restaurants
• Up to 50% discount in the fitness center and Tamina Therme

The Grand Resort Bad Ragaz is a place of origin in the healing thermal waters of the Tamina spring. Since 1242, this place has stood for regeneration, new energy and quality of life. On this foundation, we are consistently developing the resort – with the aim of becoming the leading Wellbeing & Healthy Living Resort in Europe and creating a place of strength for generations.

Around 800 employees are the hallmarks of our guests' experience every day. Different talents, cultures and personalities work together to create a unique experience. What unites us is the common goal of making this special place a little better every day – One Resort – One Team.