IT Service Manager (m/w/d) - Focus Change, Incident & Practice Management (100%) — Abraxas Informatik AG
- Location
- St. Gallen
- Contract
- full-time
- Posted
- Yesterday
Role overview
In this challenging key position, you will be located directly as a staff member at the head of Abraxas SERVICE DESK IT.
You have the holistic responsibility to ensure that the entire process from the first customer request to the sustainable solution works smoothly.
- In this challenging key position, you will be located directly as a staff member at the head of Abraxas SERVICE DESK IT.
- You have the holistic responsibility to ensure that the entire process from the first customer request to the sustainable solution works smoothly.
- Completed studies in computer science, business informatics or a comparable qualification with corresponding many years of professional experience.
- Sound practice in IT service management, specifically in incident, major incident, problem and change management in a complex enterprise or provider environment.
Key requirements
- Completed studies in computer science, business informatics or a comparable qualification with corresponding many years of professional experience.
- Sound practice in IT service management, specifically in incident, major incident, problem and change management in a complex enterprise or provider environment.
- Certification in ITIL 4 or higher (ideally Managing Professional) as well as deep understanding of agile and classic operating structures.
- You keep a cool head in critical situations, are strong in communication and assertive.
Application process
- We maintain an open you culture – so feel free to send us your application directly in the you form.
Company and context
- You are the strategic and operational link that ensures that requests (incidents and requests) pass through our support and operations organization efficiently and cleanly.
- For our location in St.
- Gallen or Zurich Airport, we are looking for a motivated personality as an IT Service Manager (m/f/d) from 1 September or by agreement. Your role
- Incident & Major Incident Management (Customer Focus): You monitor and control the flow of failure messages through the support units.
- In the event of major incidents, you take on the central, customer-focused role: You ensure seamless, professional and transparent communication with our demanding customers.
- Change Management & Change Enablement: You are responsible for managing all IT changes and actively promote change enablement.
- Through your proactive steering and control of the entire process, you minimize the risk of change-related events in the company and ensure the stability of customer systems.
- Practice Management & Process Management: You continuously analyze the interfaces and processes between customer requirements, support and operations.
- You define standards, optimize ITSM practices (CSI Approach based on ITIL version 5), with a focus on Service Desk & Change Enablement, and ensure their compliance, the KPI, in the organization.
- If necessary, you ensure a know-how transfer in the organization, according to the train-the-trainer principle.
Additional details
- Gallen or Zurich Airport, we are looking for a motivated personality as an IT Service Manager (m/f/d) from 1 September or by agreement.
- Negotiable German (C1 level) and very good knowledge of English are the prerequisite for this role, other national languages are an advantage.
- Up to 60% home office possible with a 100% workload Holiday purchase (2 weeks per year)
Notes and original content
- Your profile
- Your Benefits
- Up to 60% home office possible with a 100% workload
- Holiday purchase (2 weeks per year)
Questions about this listing
What salary does Abraxas Informatik AG offer for this role?
Abraxas Informatik AG lists CHF 79'000 - 120'000 gross per year for this position in St. Gallen. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Abraxas Informatik AG offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Abraxas Informatik AG during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in St. Gallen?
EU/EFTA residents living in the border zone of the country adjoining Canton St. Gallen can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with St. Gallen's cantonal migration office or with HR during the application.
How do I apply for this position at Abraxas Informatik AG?
Use the "Apply now" button on this page — it links directly to Abraxas Informatik AG's original listing at abraxas.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
