Field Service Engineer - Stoke-on-Trent to Wrexham — Roche
CHF 62'000 - 94'000
Roche · Basel (BS)
- Location
- Basel
- Contract
- full-time
- Posted
- 17 days ago
SalaryCHF 62'000 - 94'000
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities
- Deliver Essential Support: Deliver electro-mechanical hardware support, including routine proactive and reactive tasks and technical training.
Main responsibilities
- Key Responsibilities
- Deliver Essential Support: Deliver electro-mechanical hardware support, including routine proactive and reactive tasks and technical training.
- Resolve Complex Faults: Perform troubleshooting and fault resolution, conduct preventive maintenance, and generate reports to enhance operational efficiency.
- Customer Training: Provide technical training and guidance to customers, enabling them to excel in the use of Roche diagnostic systems.
- Compliance & Administration: Maintain rigorous administration and regulatory documentation to ensure compliance and efficient service delivery.
- Stakeholder Management: Build productive relationships with peers and key stakeholders to align service and sales objectives seamlessly.
- Service Excellence: Attend internal review meetings to showcase progress, discuss objectives, and ensure service excellence.
- Who you are We are seeking resilient, adaptable, and customer-focused individuals who thrive on solving technical challenges and exceeding expectations. Ideally, you will bring:
- Educational Qualifications: A degree or equivalent qualification in Electrical/Mechanical Engineering is preferred.
- Experience: Extensive experience within the IVD industry, with a history of delivering exceptional technical support.
Application process
- Candidates with equivalent experience at the HNC/HND level with a proven track record are also encouraged to apply.
Additional details
- It’s What Drives Us. A healthier future.
- As an integral member of the Central Customer-Centric Field Support Team in the UK, this role offers the possibility of field-based assignments across Stoke and surrounding areas or focusing on a designated customer base. (North Wales,
- Who you are We are seeking resilient, adaptable, and customer-focused individuals who thrive on solving technical challenges and exceeding expectations. Ideally, you will bring:
Notes and original content
- It’s What Drives Us.
- A healthier future.
- Shropshire, and
- Who you are We are seeking resilient, adaptable, and customer-focused individuals who thrive on solving technical challenges and exceeding expectations.
- Ideally, you will bring:
