Customer Care Specialist (w/m/d) Teilzeit/Vollzeit — Helvetia Versicherungen
CHF 73'500 - 111'500
Helvetia Versicherungen · Dübendorf (ZH)
- Location
- Dübendorf
- Contract
- full-time
- Posted
- 25 days ago
SalaryCHF 73'500 - 111'500
Role overview
Smile is the first insurance company without blablabla.
As Switzerland's largest insurtech, we are committed to offering our users: the best online insurance experience for customers.
We believe in the digital future and we are always confident in trying out new things.
- Smile is the first insurance company without blablabla.
- As Switzerland's largest insurtech, we are committed to offering our users: the best online insurance experience for customers.
- You are the first point of contact for our customers.
- You will answer inquiries quickly, reliably and competently – in writing as well as by telephone.
- French and/or Italian skills are of benefit
Main responsibilities
- You are the first point of contact for our customers.
- You will answer inquiries quickly, reliably and competently – in writing as well as by telephone.
- You will take care of our customers throughout the entire life cycle, process mutations, clarify performance/contract questions, coordinate internal positions and ensure the timely solution.
- You document cleanly, work structuredly, and you are a high-quality provider of services.
- You are a graduate of commercial education or a comparable degree.
- You have experience in customer contact in the insurance industry and have successfully completed VBV certification. You score with very good German knowledge;
- You draw yourself out with your communication strength, team skills, resilience and a positive mindset and always find the best solution for customers and partners with empathy and solution orientation.
- Complete our team with your innovative mindset and actively shape the future of Smile.
What the company offers
- French and/or Italian skills are of benefit
Application process
- We look forward to your application!
Contacts
- You provide an outstanding customer experience across all communication channels, whether by phone, email, chat or digital environment. Requirements:
Additional details
- You provide an outstanding customer experience across all communication channels, whether by phone, email, chat or digital environment.
- You have experience in customer contact in the insurance industry and have successfully completed VBV certification. You score with very good German knowledge;
Notes and original content
- Requirements:
- You have experience in customer contact in the insurance industry and have successfully completed VBV certification.
- You score with very good German knowledge;
