Consultant Technology (100%) — McDonald's Switzerland
- Location
- Crissier
- Contract
- other
- Posted
- 12 days ago
Role overview
The McDonald’s Switzerland IT Operations Team is responsible for the deployment and operation of restaurant and corporate technology across Switzerland.
- The McDonald’s Switzerland IT Operations Team is responsible for the deployment and operation of restaurant and corporate technology across Switzerland.
- Mobility benefit: company car, SBB travel pass, or travel allowance depending on the position package.
What the company offers
- Mobility benefit: company car, SBB travel pass, or travel allowance depending on the position package.
Application process
- Our scope includes point-of-sale systems, back-office applications, digital solutions, and highly available infrastructure supporting restaurant operations.
- We are looking for a Technology Consultant to strengthen our restaurant-focused operations.
- This role acts as a key bridge between restaurant operations, external support partners, and internal IT teams, ensuring reliable technology performance across the estate.
- This is not a pure technical role, but requires a strong operational mindset, a good foundation in IT, and a high willingness to learn and grow in a fast-evolving environment. Consultant Technology (100%) Area of Responsibility Restaurant Technology & Support
- Act as Level 3 support for restaurant technologies, with a strong focus on:
- Point-of-sale (POS) systems used in restaurants
- Back-office systems used for restaurant management (e.g. inventory, reporting, configuration tools)
- Own and manage complex escalations from restaurants and support partners through to resolution
Company and context
- Experience working with external service providers or support organizations
- Technical Knowledge & Skills (Good foundation expected) Good understanding of: End-user devices and peripherals Windows environments
- Networking fundamentals (DNS, DHCP, VLANs, etc.)
- Active directory fundamentals (all objects, GPO, security)
- IT service management fundamentals (incident, escalation, problem management)
- Basic scripting and system administration concepts:
- Understanding and executing PowerShell and command-line operations
- Using standard commands (e.g. service checks, system queries, device reboots)
- Familiarity with task scheduling tools (e.g. Windows Task Scheduler or similar) General awareness of:
- Security principles and endpoint protection
Additional details
- This is not a pure technical role, but requires a strong operational mindset, a good foundation in IT, and a high willingness to learn and grow in a fast-evolving environment. Consultant Technology (100%) Area of Responsibility Restaurant Technology & Support
- Perform root cause analysis and define sustainable corrective actions Partner Management & Enablement
- Define and maintain certification frameworks outlining the required knowledge and skills for support partners Knowledge & Process Management
- Drive improvements in the restaurant support experience, including self-service capabilities Operations & Incident Management
- Apply best practices in incident, problem, and escalation management Stakeholder Engagement
- Translate technical topics into clear, actionable communication for non-technical audiences Experience & Knowledge
- English (Written and Verbal), French or German (Written and Verbal), Optionally Italian (Written and Verbal)
- Technical Knowledge & Skills (Good foundation expected) Good understanding of: End-user devices and peripherals Windows environments
- Familiarity with task scheduling tools (e.g. Windows Task Scheduler or similar) General awareness of:
- Operating systems (Windows 10 and 11, Windows 10 LTSB) DevOps methodology Additional Information
Notes and original content
- This is not a pure technical role, but requires a strong operational mindset, a good foundation in IT, and a high willingness to learn and grow in a fast-evolving environment.
- Consultant Technology (100%)
- Area of Responsibility
- Restaurant Technology & Support
- Perform root cause analysis and define sustainable corrective actions
- Partner Management & Enablement
- Define and maintain certification frameworks outlining the required knowledge and skills for support partners
- Knowledge & Process Management
- Drive improvements in the restaurant support experience, including self-service capabilities
- Operations & Incident Management
Questions about this listing
What salary does McDonald's Switzerland offer for this role?
McDonald's Switzerland lists CHF 60'500 - 91'500 gross per year for this position in Crissier. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does McDonald's Switzerland offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with McDonald's Switzerland during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Vaud?
EU/EFTA residents living in the border zone of the country adjoining Canton Vaud can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Vaud's cantonal migration office or with HR during the application.
How do I apply for this position at McDonald's Switzerland?
Use the "Apply now" button on this page — it links directly to McDonald's Switzerland's original listing at jobs.mcdonalds.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
