Claims Handler - Commercial Insurance (Mid to Expert Level) — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- full-time
- Posted
- 12 days ago
Role overview
Claims Handler – Commercial Insurance (Mid to Expert Level) Job Purpose
Drive excellence in claims management for commercial insurance in Poland!
If you are passionate about finding fair solutions for our customers, enjoy working in a dynamic environment, and want to make a measurable impact within the commercial and industrial insurance sector, this opportunity is for you.
- Claims Handler – Commercial Insurance (Mid to Expert Level) Job Purpose
- Drive excellence in claims management for commercial insurance in Poland!
- Your Responsibilities
- Handle, analyze and resolve claims for commercial business (Property, Liability, and related lines) independently and in line with Zurich’s service standards
- 5+ years (mid-level) or 8+ years (expert level) claims handling experience in commercial, industrial, or corporate insurance
- Solid understanding of Polish insurance law, policy wordings, and the regulatory environment
Main responsibilities
- Your Responsibilities
- Handle, analyze and resolve claims for commercial business (Property, Liability, and related lines) independently and in line with Zurich’s service standards
- Review policy coverage, gather facts, assess losses, and negotiate settlements with customers, brokers, and other partners
- Ensure accurate, timely claims handling, balancing customer focus with adherence to legal and regulatory requirements
- Collaborate closely with Underwriting, Risk Engineering, and Legal to resolve complex cases and identify process improvements
- Support digitalization and continuous development of claims processes
- Act as a point of escalation for particularly complex or high-value claims (for Senior/Expert level)
- Contribute to sharing knowledge and best practices within the Claims team
Key requirements
- 5+ years (mid-level) or 8+ years (expert level) claims handling experience in commercial, industrial, or corporate insurance
- Solid understanding of Polish insurance law, policy wordings, and the regulatory environment
- Experience managing complex or high-value claims with a customer and solutions-oriented approach
- Degree in Law, Insurance, Business, or related discipline; professional insurance qualifications are a plus
- Analytical, decisive, and able to manage multiple stakeholders under time pressure
- Excellent communication and negotiation skills
- Strong team player with proactive, reliable, and collaborative work style
- Fluent in Polish and English (spoken and written); German language skills are an advantage We offer: Private medical care Life Insurance Hybrid work opportunities Flexible working time Integration events No dress code Annual Bonus Competitive Salary Learning & Development Programs
- Friendly and collaborative working atmosphere Who we are:
- Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.
- We set benchmarks in Commercial Insurance and are committed to delivering high-quality services for our customers every day.
- At our new Future Branch in Warsaw, we’re looking for colleagues who want to help shape Zurich’s next chapter in Poland.
Application process
- We look forward to receiving your online application (CV; cover letter optional) via the ‘Apply now’ button.
Additional details
- Claims Handler – Commercial Insurance (Mid to Expert Level)
- Fluent in Polish and English (spoken and written); German language skills are an advantage Private medical care Hybrid work opportunities Flexible working time Integration events Competitive Salary Learning & Development Programs
- Friendly and collaborative working atmosphere
Notes and original content
- Job Purpose
- Your Profile
- Fluent in Polish and English (spoken and written);
- German language skills are an advantage
- Private medical care
- Life Insurance
- Hybrid work opportunities
- Flexible working time
- Integration events
- No dress code
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 70'500 - 98'500 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status. Note: this listing allows remote work — teleworking above 25 % of your time can shift your social-security base to Italy, so confirm the agreed remote share with HR before signing.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
