Agent Customer Service — Heineken Switzerland
- Location
- Luzern
- Contract
- full-time
- Posted
- 62 days ago
Role overview
For our subsidiary Stardrinks AG, we are looking to strengthen our customer service center in Lucerne for a dedicated, flexible and linguistic personality as a customer service employee/in German and French or Italian.
In this lively and varied role, you are the first contact person for our customers and get in touch with them daily by phone. Your
- For our subsidiary Stardrinks AG, we are looking to strengthen our customer service center in Lucerne for a dedicated, flexible and linguistic personality as a customer service employee/in German and French or Italian.
- In this lively and varied role, you are the first contact person for our customers and get in touch with them daily by phone. Your
- include the following priorities: customer support and confidence building for sustainable customer relationships Phone sales and advice (inbound and outbound) for our existing customers Increase the order value by recommendation of appropriate additional products and options Care of customer data to ensure current and reliable information Processing of complaints and forwarding complaints to the competent departments Administrative support for the telephone sales and data maintenance Are you interested in becoming part of our team?
Main responsibilities
- include the following priorities: customer support and confidence building for sustainable customer relationships Phone sales and advice (inbound and outbound) for our existing customers Increase the order value by recommendation of appropriate additional products and options Care of customer data to ensure current and reliable information Processing of complaints and forwarding complaints to the competent departments Administrative support for the telephone sales and data maintenance Are you interested in becoming part of our team?
Application process
- Then we look forward to your application.
Additional details
- In this lively and varied role, you are the first contact person for our customers and get in touch with them daily by phone.
- Tasks include the following priorities: customer support and confidence building for sustainable customer relationships Phone sales and advice (inbound and outbound) for our existing customers Increase the order value by recommendation of appropriate additional products and options Care of customer data to ensure current and reliable information Processing of complaints and forwarding complaints to the competent departments Administrative support for the telephone sales and data maintenance Are you interested in becoming part of our team?
Questions about this listing
What salary does Heineken Switzerland offer for this role?
Heineken Switzerland lists CHF 69'500 - 106'000 gross per year for this position in Luzern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Heineken Switzerland offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Heineken Switzerland during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Lucerne?
EU/EFTA residents living in the border zone of the country adjoining Canton Lucerne can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Lucerne's cantonal migration office or with HR during the application.
How do I apply for this position at Heineken Switzerland?
Use the "Apply now" button on this page — it links directly to Heineken Switzerland's original listing at careers.theheinekencompany.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
